Tag: Collections
NSM outsources billing and collections
February 27, 2023HME News Staff
NASHVILLE, Tenn. – National Seating & Mobility has chosen AGS Health, a revenue cycle management solutions provider, as a strategic partner to perform administrative functions related to funding, billing and collections.
NSM expects the partnership to maximize its revenue cycle performance through continuous process- and tech-enabled productivity improvements, while improving quality and cycle times for clients.
“While this is clearly the right decision to further strengthen...
Prochant signs on as VGM partner
May 23, 2022HME News Staff
CHARLOTTE, N.C. – Prochant has secured a key partnership with VGM & Associates to be the member services organization’s official partner for focused billing solutions. “As experts in revenue cycle management for the HME industry, we feel a responsibility to be present and accessible to HME providers,” said Mathew Mammen, CEO of Prochant. “This partnership with VGM will provide exactly that. Our goal is to show VGM members fast, secure and efficient ways to automate their...
ACU-Serve buys Pro-Med
October 5, 2021HME News Staff
AKRON, Ohio – ACU-Serve has acquired Boca Raton, Fla.-based Professional Medical Administrators in a move the company says better positions it to “capture the highest collection rates at the lowest cost.”
The acquisition adds 60 U.S.-based employees, bringing ACU-Serve’s total roster to 200 employees.
“In a world where HME providers are struggling with staffing, our acquiring Pro-Med and being able to utilize their highly trained HME resources is a...
ACU-Serve adds intake services
August 8, 2019HME News Staff
AKRON, Ohio - ACU-Serve, which provides billing and collection services, has added intake services to its offerings and hired Linda Czekanski as director of intake and training. “ACU-Serve plans to rapidly grow the intake side of the business,” the company stated. “Linda is an accomplished healthcare professional who is know for a tireless work ethic and energetic approach to a variety of initiatives.” Czekanski has worked with multiple organizations across a wide range of...
Business operations: Define your mission
March 6, 2019Anne Orrick
A. Yes, a collection policy defines the mission and rules you want employees to follow to reach company goals. It guides employees on how to handle patient accounts and outlines your approach to balancing getting paid with customer satisfaction.
Policies will differ for each provider. For example, direct providers may demand more credit cards captured upfront versus providers receiving referrals or infusion providers, who are supporting end-of-life scenarios.
Collection procedures detail the...
Business operations: Answer these five basic questions
October 30, 2018Anne Orrick
A. A collection policy is the set of procedures your company will follow to ensure payment of patient accounts. To cover the key elements in your policy, answer these five basic questions:What are your collection goals?Always start with the end in mind, so establish your collection goals. Industry goals to consider include: days sales outstanding, clean claim ratio, open order days, hold days, cash recovery rate, denial rate, write-off rate.How will those goals be measured?Goals should use SMART...
Business operations: Use your policy as a compass
October 2, 2018Anne Orrick
A. In today's environment, HME margins are narrower than ever. Tightening margins mean you cannot afford to allow any payments to fall through the cracks. What can you do to close the gaps? A written collection policy.A policy serves as your company's rulebook for all the procedures starting from the time an order is received until the balance is paid. Here are four benefits of using a policy:Documenting procedures to drive resultsBy taking the time to outline your workflow, the policy will serve...
Allegiance Group gets certified
July 17, 2018HME News Staff
OVERLAND PARK, Kan. - The Allegiance Group, a provider of patient-pay collections, has announced that its COLLECTPlus application has earned certified status for information security by HITRUST. The status demonstrates that COLLECTPlus has met key regulations and industry defined requirements, and is appropriately managing risk, according to a press release. “The HITRUST CSF is the gold-standard that needs to be met, and Allegiance Group is pleased to be able to demonstrate its commitment by...
Patient Collections: Don't bet against the house
May 29, 2018Jennifer Leon
A. Did you know that 60% of the amount owed by patients is never collected, and that 30% of patients have a past due balance of 60 or more days?Even if you are collecting initial copays up front, HME providers are quickly realizing the value of having a card on file for future payments is more of a necessity than it has ever been. What's astonishing is the rate in which automated payments is growing—111% year over year—and that number will certainly continue to rise.Failure to create...
BBMK, Allegiance Group strike partnership
April 11, 2018Theresa Flaherty, Managing Editor
MIDDLETOWN, N.J., and OVERLAND PARK, Kan. - BBMK Technologies, the provider of a cloud-based homecare software solution called NikoHealth, has entered into an agreement with the Allegiance Group. Per the agreement, NikoHealth customers will have access to COLLECTPlus, a proprietary private-pay billing collections solution from the Allegiance Group. “This relationship will complement the services offered by NikoHealth in the HME/DME market," said Michael Kutsak, NikoHealth's CEO. “We are...