From Intake to Billing — SOS Handles It All for HME/DME Providers

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Strategic Office Support (SOS) deploys tailored outsourcing solutions that meet your needs fast.

Whether it’s intake, customer service, resupply processing, prior authorizations, recertifications, document follow-ups, billing and collections, payment posting, or even dispatching your medical equipment technicians—they’ve got you covered.

Need help wrangling intake paperwork or working through the maze of prior authorizations? SOS has you covered. Struggling with claims, denials, or AR follow-ups? They live for this stuff. Every day, SOS coordinates between doctors’ offices, patients, and payers—moving your orders forward and ensuring nothing falls through the cracks.

HME/DME providers trust SOS to meet and exceed expectations with enthusiasm and precision. Whether it’s answering patient calls, chasing down needed documentation, or posting payments, SOS is in it with you, step-by-step, making your operation more efficient, stress-free, and profitable.

But don’t just take our word for it.  Here’s what the industry is saying:

• “In my 30 years in healthcare, I have never encountered an outsourcing or contracted staffing partner that demonstrates such exceptional care and commitment.” - Stacey Amidon, Executive Director, Ethos Therapy Solution
• “SOS employees have integrated seamlessly into our teams, effectively becoming part of the HSS staff.  We rely on them and hold them to the same standards as our onshore staff. Some have even advanced to managerial and trainer roles, helping to educate both new SOS team members and onshore staff.” - Richard Minicucci, Director of Finance, Health System Services
• “No one is as fast as our SOS associate. And I don’t believe anyone ever will be. She’s even faster than everyone in the office.  She just gets it.” - Janet Shannon, Operations Manager, Breast Pump Depot, URS Medical

If you’re ready to stop worrying about the day-to-day and start focusing on growth, reach out to SOS.

Book a meeting today—because success isn’t just about showing up. It’s about showing up with a team that gets it done.