Tag: Employee Engagement
Company Culture: It starts with you
October 12, 2022Scott Stone
Q. Where do I start when it comes to a culture overhaul in my business?
A. The most effective way to start a cultural revolution is to start with you. The Great Resignation has caused an overwhelming amount of finger pointing, which leads to victimhood. Whether you are the frustrated CEO or a disgruntled downline employee, if you believe the problem exists in your environment/outside of you, you are powerless to change it. When we take full responsibility for everything in our lives, we...
Company Culture: Focus on what matters most
September 7, 2022Scott Stone
Q. How can my company navigate retention amid the Great Resignation?
A. It’s no secret that the American labor force is experiencing a significant change over the past few years. Questions of how we work, where we work, and most notably, why we work have come to the forefront for Gen X, Millennials and Gen Z individuals.
As a leader in your organization, ask yourself what matters more to your company, people or profits? In the same way diet and exercise relate to losing weight,...
Rehab Medical invests in employee growth
June 21, 2021HME News Staff
INDIANAPOLIS – Rehab Medical has appointed Julie Klarich as director of employee development and engagement. She will lead the company’s enrichment initiatives, including the Your Better Self initiative launched in 2020. “Having a great company starts with having great employees,” said Kevin Gearheart, president. “We have invested a lot of time and energy coming up with some great initiatives geared toward employee development and engagement, and now we have someone...
How are you recharging employees?
September 25, 2020HME News Staff
WATERLOO, Iowa - VGM & Associates has released its latest playbook, “Protecting Your Most Important Asset: Your People.” The playbook contains insight from leaders and experts within VGM and throughout the DMEPOS industry about cultivating company culture, developing strategies for growth and productivity, keeping employees engaged, investing in employees and using the unique skills of employees to best serve customers. “Within VGM & Associates, our employees are encouraged to embrace...
Heard at Heartland: Engage your employees, leverage growing demand
June 22, 2018Theresa Flaherty, Managing Editor
WATERLOO, Iowa - Whether it's medical supplies or a hot dog stand, if you want to build a world-class company, your employees need to provide exemplary service, said keynote speaker John DiJulius at the Heartland Conference last week.“Price is irrelevant,” said DiJulius, author of several books on customer service and president of The DiJulius Group, a consultant to companies like Starbucks, Chick-fil-a, and The Ritz-Carlton. “(Customers want) compassion and empathy.”That...
Best practices: 'Surprise and delight' your employees
January 3, 2017Liz Beaulieu, Editor
ATLANTA - Despite the challenges in the HME industry, now is not the time to overlook best practices related to staffing, said a panel of top providers at Medtrade in November.
Mike Bailey said a key to his company's success is spending time not only on external customers but also internal customers.
“We're always asking ourselves, 'What do we do to surprise and delight (our employees)?'” said Bailey, CEO of Handi Medical Supply in St. Paul, Minn., one of four panelists...
Q&A: Building relationships, helping employees
April 20, 2016Tracy Orzel
COCONUT CREEK, Fla. - In an effort to help HME providers engage their employees, Valumatrix, a strategy, content and messaging service, launched The Fifth Element, a weekly newsletter, in April. Here's what Lynn Everard, managing director at Valumatrix, had to say about improving productivity and creating a better work/life balance.HME News: How important is employee morale?Lynn Everard: We're in an industry where we don't have the ability to raise our prices, even as the cost of business increases,...
A negative spiral that's avoidable
March 22, 2013Guest Commentary
If you read most business journals or newly released business books, you will see “employee engagement” as a prominent topic. It has become the newest in a long line of business expressions regarding the work environment. What does engagement mean?According to a Towers Perrin study, employee engagement is the willingness and ability to contribute to company success; and the extent to which employees put discretionary effort into their work, in the form of “extra time, brainpower...