Tag: Automation
Notable Systems, flush with $12M in new funding, moves beyond order intake
April 2, 2025Liz Beaulieu, Editor
DENVER – Notable Systems plans to offer Payor Greenlight System, an AI-powered tool that provides instant pass/fail results based on reimbursement criteria, for all major payers and product categories by the end of the second quarter of this year.
For orders that fail, the system, which the company introduced at Medtrade in February, also identifies errors and provides reasons for them.
“It’s a full read out,” said Steve Johnson, CEO and co-founder,...
Tennr names Dos Santos to ‘reach new heights’
March 3, 2025HME News Staff
NEW YORK – Tennr has appointed Bruna Dos Santos as an HME expert to advance the company’s impact in the industry. Dos Santos has nearly a decade of health care experience, eight of those focused on the HME. "I'm joining because I've always been passionate about making processes as efficient as possible and have been envious of the innovation that other divisions of health care have seen over the years," she said. "Tennr has opened a whole new world of possibilities...
IVR health tech companies merge
January 14, 2025HME News Staff
SAN FRANCISCO – SuperDial, a voice AI company that automates calls for health care organizations, has acquired MajorBoost, a fellow innovator that has developed an AI-powered system to automate the process of waiting on hold and navigating the interactive voice response (IVR) phone trees of insurance companies. The acquisition augments SuperDial’s existing capabilities in automated dialing, IVR and hold navigation, as well as collecting information over the phone from live representatives,...
Hot topic: The evolution of HME automation
March 29, 2023John Andrews
DALLAS – Technology can be daunting, especially when it comes to leveraging its myriad functions, applications and operations, which is why Medtrade made it a focus of the educational program this year.
“Providers need to approach technology with an understanding of what they are trying to solve,” said Bruce Gehring, senior vice president of business development for Overland Park, Kan.-based Allegiance Group. “They need to know what their current performance is and...
Medical Service Company creates pathway to compliance
November 23, 2021Theresa Flaherty, Managing Editor
ATLANTA – With 70% of patient outreach calls going to “voice mail hell,” Medical Service Company knew it needed to revamp its PAP adherence program to boost patient engagement and compliance, and create better efficiencies.
So, the company set out to create an automated, scalable program using not only voice calls but also texts and emails, based on preference, to assess patients and evaluate factors that affect outcomes.
“So much of our process was to ask...
ResMed launches brand-agnostic resupply program
March 26, 2019HME News Staff
SAN DIEGO - ResMed has launched ResMed ReSupply for all U.S. HME providers to increase adherence and improve patient satisfaction, the company announced March 25. “Automating the resupply process is critical to maximize patients' success on therapy, as well as HME's business efficiency,” said Raj Sodhi, SaaS president for ResMed. “With Brightree offering an automated resupply solution for its HME customers, and ResMed now launching one for non-Brightree customers, HMEs using...
Automation: Gain greater visibility
April 24, 2017Ellen Sluder
A. Workflow automation is a way to gain greater visibility and control, and it will help you set best practices. Beyond the basics of standardizing and streamlining operations, it improves your ability to manage on a daily basis.Alerts & EscalationsTimeliness is crucial in the back office. You can stay on track effortlessly by building these deadlines into your workflow system. You set the date by which activities need to happen (e.g. a calendar date) or the expected amount of elapsed time (e.g....
Automation: Go to the front lines
March 27, 2017Ellen Sluder
A. The quickest way is to go to the front lines of where the work is being done. This is where you'll find large volumes of documentation that need to be completed, authorized, and passed on to the next person to work. Here are three ways you can add automation that will guarantee you improve productivity and reduce costs:Electronic faxingA physical fax machine wastes time and effort, and maintaining hardware can be expensive. Electronic faxing allows incoming faxes to be automatically routed to...
Automation: Prevent efficiency leakage
January 30, 2017Ellen Sluder
A. Automation is a powerful tool that helps reduce costs. What's exciting about automation is that it saves time and therefore money—a few minutes at a time throughout the day, resulting in a bank of saved time that can be redirected to high value activities.Automation at its core isn't about replacing people with technology, but rather elevating your staff by removing the tedious, non-value-added, busywork. For example: Eliminate the need to walk a file to a coworker's desk by automating the...
Rotech automates fleet delivery
March 8, 2016HME News Staff
ORLANDO, Fla. - Rotech Healthcare has selected the cloud-based Route Planner on-demand solution from Descartes to automate planning, dispatch and data collection processes for its fleet delivering medical equipment and services. “As the current tide of healthcare reform adds more margin pressure to the HME industry, we are making significant technology investments to increase efficiency and drive down unnecessary logistics costs without sacrificing high quality service for our customers,”...