IVR health tech companies merge 

SAN FRANCISCO – SuperDial, a voice AI company that automates calls for health care organizations, has acquired MajorBoost, a fellow innovator that has developed an AI-powered system to automate the process of waiting on hold and navigating the interactive voice response (IVR) phone trees of insurance companies. The acquisition augments SuperDial’s existing capabilities in automated dialing, IVR and hold navigation, as well as collecting information over the phone from live representatives, and positions the company to address the growing demand for automation in health care, it says. “We’re extremely excited to welcome MajorBoost to the SuperDial family,” said Sam Schwager, CEO & co-founder of SuperDial. “This brings us one step closer to our goal of making tedious phone calls a thing of the past for health care organizations. During our evaluation, we were highly impressed by MajorBoost’s ability to encode the nuances required to consistently navigate phone trees and hold times. It’s clear that combining our solutions will lead to a better overall experience for our customers.” SuperDial specializes in end-to-end phone call automation. Its AI agents navigate phone trees, wait on hold, and conduct full conversations with live representatives. If an AI agent cannot complete a call, a human steps in, which also generates valuable data that can be used to improve AI performance. By leveraging SuperDial to automate phone calls that would otherwise need to be performed by their teams, customers have reported cost savings and productivity gains as high as 3x and 4x, respectively, the company says.