Tag: Kurt Lovell
Collections: Tailor your communication to the patient
June 20, 2014Kurt Lovell
A. Happy patients pay. And they return. And they tell others about their experience. Remember, patients are consumers first. Consumers have service expectations that are ever changing and keeping them happy requires us all to iterate, evolve and adjust to their unique needs. When did you last evaluate your collection processes? How are you determining the effectiveness of your processes and actions? Are you listening to the “voice” of your patients? When you know something isn't...
Collections: Consider impacts of self-service
May 23, 2014Kurt Lovell
A. A billing manager recently shared with me: “I don't really have a collection problem, I have a payment processing problem.” Wow. That's a nice problem to have, isn't it? She's hitting her collection goals, but the cost of collecting is too high. Most providers that I speak with have both problems—they're not collecting enough and the cost of doing so is ever increasing.Often the prescription for this ailment is online bill pay or a pay-by-phone solution, etc., as these patient...
Collections: Guide patients through process
April 25, 2014Kurt Lovell
A. Now more than ever, patient pay is a critical part of your revenue. Making a few simple process changes will earn you more patient revenue and lead to greater stability for your business. Let's look at three easy improvements you can make to your patient payment process to improve your collection rate.Focus on accounts that matterAll patient accounts are not created equal—they vary in size, amount and personality (your patients are, after all, human beings). Organize your patient accounts...
Deal 'heightens awareness' of patient-pay potential
January 31, 2014Liz Beaulieu, Editor
YARMOUTH, Maine - What does Brightree's acquisition of Strategic AR mean for other patient-pay companies in the HME industry?Patientco and A/R Allegiance also stand to benefit from the deal, they say.“On a macro level, it's validation that what we're doing is valuable and necessary,” said Kurt Lovell, COO of Patientco. “Nothing proves that better than when the mother ship of software vendors buys you or one of your competitors.”Partnerships or agreements among software...