Tag: James Dragatsis
Resupply: Establish benchmarks, goals
August 9, 2023James Dragatsis
Q. What are some KPIs I can use to measure the success of our resupply program?
A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.
Compliance
The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...
Resupply: Start with culture
July 10, 2023James Dragatsis
Q. What does it take to run a successful resupply call center?
A. Whenever people ask me what made my call center successful, I always say the same thing: the people! The foundation of any successful business is the people, and that starts with the culture. Sure, you can have 200 employees and say, “Wow, look how successful we are,” but the reality is, are the employees happy and in a culture that promotes growth, respect and dedication?
A positive culture creates a...
Resupply: Take advantage of options
June 7, 2023James Dragatsis
Q. How do I choose the best resupply solution?
A. When looking at your resupply business and the best solution, it’s important to look at your overall business and the solutions implemented across all business lines. Resupply is unique in the sense that there are many ways to run a successful program without having all your eggs in one basket. The current array of options has made way for creating an optimized solution outside of your other business lines and software platforms.
The...
Resupply: Don’t lose sight of what matters
May 9, 2023James Dragatsis
Q. How do I find a resupply program that encompasses all communication modalities?
A. As PAP resupply has rapidly changed and expanded over the last decade, options for contacting patients have also grown – from IVR, live call and email to texting to electronic ordering. Finding a program and solution that best fits your business’ needs is key.
Enhanced technology has enabled us to reach more patients, and more efficiently, to capture resupply orders. We live...