Tag: Beyond HME
ACU-Serve recommits to resupply
May 3, 2024Liz Beaulieu, Editor
AKRON, Ohio – ACU-Serve recently made its first acquisition since a private equity investment in October, putting into action its plan to offer more than billing and collections, and revenue cycle management services.
ACU-Serve announced in March that it had acquired Siesta Key, Fla.-based Beyond HME, a company that provides live calling services for CPAP resupply. ACU-Serve previously announced a partnership with Beyond HME in February.
“We want to be the one-stop shop,”...
ACU-Serve acquires Beyond HME
March 20, 2024HME News Staff
AKRON, Ohio – ACU-Serve has acquired Beyond HME, which offers resupply services, in a strategic move to enhance its offerings.
"The acquisition of Beyond HME represents a pivotal moment for ACU-Serve as we continue to pursue strategic growth opportunities in the health care sector," said Jim Knight, president of ACU-Serve. "Beyond HME's reputation for excellence and its focus on re-supply services complement our existing offerings, positioning us for even greater...
In brief: Lincare settlement, value-based vs. fee-for-service, Beyond HME COO
August 30, 2023HME News Staff
SPOKANE, Wash. – Lincare has agreed to pay $29 million to resolve claims that it violated the False Claims Act by overbilling Medicare and Medicare Advantage, according to a press release from Vanessa Waldref, the United States Attorney for the Eastern District of Washington.
The settlement requires Lincare to refund wrongful payments made by Medicare beneficiaries and sets up accountability measures to prevent future fraudulent billing.
In the settlement announced Aug....
Beyond HME names COO
August 28, 2023HME News Staff
SARASOTA, Fla. – Beyond HME has named Margaret Lindskog as its new chief operating officer & partner. Lindskog joined Jim Dragatsis in founding AllCall Connect In 2013. As director of operations, she managed more than 500,000 patients and oversaw 200+ employees. After AllCall Connect was acquired by ResMed/Brightree in 2017, she remained in her role leading all call center operations across the US and Canada. In 2021 Margaret was promoted to senior director of resupply customer success,...
Resupply: Establish benchmarks, goals
August 9, 2023James Dragatsis
Q. What are some KPIs I can use to measure the success of our resupply program?
A. Measuring the success of your resupply program is an important element for not only your business but also your patients. Having key performance indicators to measure is the first step in establishing benchmarks and goals.
Compliance
The foundation of a solid resupply program starts with patient compliance. Successfully getting patients compliant on PAP therapy leads to active resupply...
Resupply: Start with culture
July 10, 2023James Dragatsis
Q. What does it take to run a successful resupply call center?
A. Whenever people ask me what made my call center successful, I always say the same thing: the people! The foundation of any successful business is the people, and that starts with the culture. Sure, you can have 200 employees and say, “Wow, look how successful we are,” but the reality is, are the employees happy and in a culture that promotes growth, respect and dedication?
A positive culture creates a...
Resupply: Take advantage of options
June 7, 2023James Dragatsis
Q. How do I choose the best resupply solution?
A. When looking at your resupply business and the best solution, it’s important to look at your overall business and the solutions implemented across all business lines. Resupply is unique in the sense that there are many ways to run a successful program without having all your eggs in one basket. The current array of options has made way for creating an optimized solution outside of your other business lines and software platforms.
The...
Resupply: Don’t lose sight of what matters
May 9, 2023James Dragatsis
Q. How do I find a resupply program that encompasses all communication modalities?
A. As PAP resupply has rapidly changed and expanded over the last decade, options for contacting patients have also grown – from IVR, live call and email to texting to electronic ordering. Finding a program and solution that best fits your business’ needs is key.
Enhanced technology has enabled us to reach more patients, and more efficiently, to capture resupply orders. We live...
ACU-Serve gives providers options
March 31, 2023Liz Beaulieu, Editor
AKRON, Ohio – ACU-Serve’s partnership with Beyond HME is a nod to the importance of a multi-modality approach to resupply, even as more and more solutions emphasize all things electronic, say execs from the two companies.
ACU-Serve announced in February that it was partnering with Beyond HME, a Florida-based live call solutions provider, to offer resupply services, as well as compliance and full-service consulting, to its clients. Then both companies announced in March that they...
Beyond HME, ACU-Serve partner with S3
March 22, 2023HME News Staff
SARASOTA, Fla. – Beyond HME, a patient outreach specialist that provides support in CPAP resupply, compliance, consulting and other disease states, has announced a new partnership to integrate S3’s patient-focused Resupply SaaS platform to provide a complete resupply solution. “Beyond HME’s goal is to create a healthcare alliance with the best software solutions, service organizations and health care providers in the HME industry,” says Jim Dragatsis, CEO of Beyond HME....