Tag: Complaint
VGM seeks to streamline MA complaint process
June 26, 2023HME News Staff
WATERLOO, Iowa – VGM & Associates encourages providers to supply the Office for Program Operations and Local Enforcement at CMS with examples of Medicare Advantage organizations denying prior authorizations and claims for several important categories of DME. “We understand the urgency surrounding these issues and have been talking with them about the best process to resolve them,” VGM stated in a recent bulletin. “In addition to those efforts, several of our members have asked...
Philips updates complaint count
November 28, 2022HME News Staff
AMSTERDAM – Philips Respironics filed an additional 70,000 medical device reports (MDRs) with the U.S. Food and Drug Administration between April 2022 and October 2022, the company stated in a Nov. 22 update on its recall of certain CPAP, BiPAP and mechanical ventilator devices.
The vast majority of the 90,000 MDRs filed since April 2021 are alleged technical malfunctions that do not involve serious injury, the company stated.
“It is important to note that the submission...
FDA warns Invacare about its complaint process
December 3, 2021HME News Staff
WASHINGTON – The U.S. Food and Drug Administration on Nov. 18 sent Invacare a warning letter outlining a number of violations found during an inspection earlier this year.
The violations include, but are not limited to, the following:
Failure to investigate any complaint involving the possible failure of a device, labeling or packaging to meet any of its specifications, unless such investigation has already been performed for a similar complaint and another investigation...
PFQC to providers: Encourage bennies to report problems
November 22, 2013HME News Staff
WATERLOO, Iowa - The number of Medicare beneficiaries calling the People for Quality Care (PFQC) hotline to report problems related to competitive bidding continues to climb. The organization recently released an updated report containing 2,614 complaints. Because the number of complaints coming into the hotline, however, has slowed, the PFQC is calling on providers to encourage beneficiaries to report problems. The organization, which shares the reports with Congress, is releasing new fliers to...
Diabetes patients dominate complaint hotline
October 4, 2013Theresa Flaherty, Managing Editor
YARMOUTH, Maine - Ever since a national mail-order program for diabetes supplies kicked off July 1, beneficiaries have been complaining loud and clear—just not to CMS, say industry stakeholders.
“We get complaints every day on the hotline and the majority of the time, when I am talking to them, it is about diabetes testing supplies,” said Kelly Turner, director of People for Quality Care, which runs a competitive bidding complaint hotline.
Of the 2,154 complaints made to the...
Lawmakers: We need data on bid problems
July 9, 2013HME News Staff
WASHINGTON - Lawmakers in the House of Representatives and the Senate are asking for “solid data” on the negative impact of competitive bidding on Medicare beneficiaries, according to AAHomecare.
As a result, the association is asking providers to collect the following pieces of data:
� Number of calls from beneficiaries regarding Round 2
� Number of callers who have already contracted CMS, and whether CMS addressed the situation
� ...
The buzz on HOMES and hotlines
June 19, 2013Liz Beaulieu, Editor
I've had a hard time blogging for a few weeks. It's not because of the lack of news; it's because of the glut of news. I can't focus on one topic long enough to churn out a blog. So here are two thoughts that have been buzzing in my head but haven't found a home here yet.
HOMES: Home Medical Equipment and Services Association of New England. This is the new name for NEMED. It's an appropriate name for a number of reasons. It emphasizes home and services, and it doesn't...