Tag: Aimee Swope
Do you have the door wide open to write-offs?
October 30, 2018Guest Commentary
“We're going to have to write this off.” A phrase that no manager wants to say or hear in their business. Unfortunately, many HME companies still use paper-based systems to track patient documentation and forms, which opens the door for write-off risks.
With paper comes the potential for lost documents and human error. Below are the top three pain points providers regularly experience using paper-based systems and how switching to an electronic system can alleviate risk and avoid...
Think about deliveries like your customer
June 26, 2018Guest Commentary
With all the moving parts required to run a successful HME/DME business, their ultimate goal should be providing an exceptional customer experience and high-quality service during every encounter, by ensuring that the customer's wellbeing and satisfaction are top priority.
There are a multitude of ways to ensure your company is providing high-quality customer service, including taking a look from the outside in and considering your business operations from the customer perspective. Enhancing...
Mobile Solutions: Don't fix what isn't broken
August 28, 2017Aimee Swope
A. We can all agree that operational success may keep an organization running, but it's the quality of customer care that keeps it in business. However, the two are not always mutually exclusive. Often times, efficient logistics management of a HME provider can drive excellent patient care.
The benefits of implementing a mobile solution can also improve your organization's customer service. From creating a paperless environment to optimizing delivery routes, providers are able to enhance...
Mobile Solutions: Keep patient files at your fingertips
July 31, 2017Aimee Swope
A. Maintaining compliance is key to running a successful HME company. Regulations continually change not only for accreditation and equipment criteria, but also for maintaining your insurance contracts. Paper documentation and filing cabinets can be daunting and expensive to sustain, and leave room for human error. Companies spend $20 in labor to file a document, $120 to find a misfiled document and $220 to reproduce a lost document, according to Fujitsu's Pam Doyle.
In the face of an audit,...
Mobile Solutions: Avoid a tower of documents
June 26, 2017Aimee Swope
A. What does your billing process look like? Backed up? Time consuming to your delivery technicians? A daunting tower of documents for your billing department to quickly and accurately process? Complaints from your billers about work/life balance? If your answer to these questions is “yes,” it's probably time to consider a mobile solution that integrates with your billing workflow. Not only will a mobile software solution expedite the billing department, but it also eliminates unnecessary...
Mobile Solutions: Fix what isn't broken
May 23, 2017Aimee Swope
A. In an industry with ever-changing regulations, HME/DME organizations need a way to stay relevant and operate their businesses effectively. Traditional methods and processes this industry was built on may be tried and true, but they aren't always efficient. The providers sticking to “the old way of doing things” are finding themselves left in the dust by the competition.This four-part series answers the question, “why fix what isn't broken?” and visits the operational benefits...