VA shifts CPAP supply ordering online
By HME News Staff
Updated 11:54 AM CST, Mon December 4, 2023
WASHINGTON – Veterans Affairs has announced that veterans who use CPAP machines can now order their supplies online. The VA has added a CPAP supply ordering feature to a platform that veterans already use to order hearing aid supplies. “The addition improves how veterans order, manage and efficiently receive health care supplies,” the organization stated in a release. “It’s a notable improvement to the previous CPAP supply ordering process, which was by phone call or traditional mail order forms sent to VA’s Denver Logistics Center (DLC).” Last year, VA’s Logistics Center shipped nearly 5.5 million CPAP supplies like masks, tubing and filters. The VA says the new CPAP supply ordering feature was used for nearly one-quarter of CPAP supply orders on VA.gov within one week of launching and it anticipates that number will grow to be twice as many daily orders as hearing aid supplies. The organization says within one to two days of submission, veterans will receive an email containing an order tracking number, allowing for easy monitoring, and they will receive their supplies typically within seven to 10 business days. In the future, the VA says its Office of Information and Technology will add more ordering supply types to the VA.gov tool.
Comments