NSM zeroes in on patient relationship  

NASHVILLE, Tenn. – National Seating & Mobility’s decision to outsource revenue cycle management (RCM) administrative tasks allows the company to focus more on its core competency of providing mobility solutions and caring for people, says CEO Bill Mixon.  

“Our core competency is not revenue cycle management,” he said. “What makes NSM fantastic is the intersection of our clinicians and ATPs, as well as our techs and CSRs, with our clients. That’s our core competency. That’s where we bring value to the marketplace. We’re confident this change makes us a better business and serves our clients better.”  

NSM announced in February that it is partnering with AGS Health, a specialist in revenue cycle management based in Washington, D.C., with more than 10,000 employees, and customers like Cleveland Clinic and Mass General Brigham.  

NSM has trained a dedicated team at AGS on its processes and systems, but NSM will continue to lead overall revenue cycle operations and it will continue to handle all customer interactions, Mixon says.  

“That’s an important delineation,” he said.   

Going forward, however, AGS will be responsible for staffing and training on RCM – “no small thing,” Mixon says – and it will bring new technologies to bear as part of its “planned productivity goals,” he says.  

“They have 10,000 people doing this,” he said. “They have deep capabilities from an IT perspective, and they will bring to us best practices that we can take advantage of and adapt.”   

The partnership will result in numerous layoffs in NSM’s billing and collections and funding team, but Mixon declined to specify how many (a recent news report cited more than 100 employees will lose their jobs). The company is offering employees a number of outplacement benefits and services, including job fairs with companies like Centene, UNUM and BCBS.  

“We’re putting them in front of potential new employers, and we’re confident that any employee who wants to take the next step in their career will find gainful employment,” he said. “That’s our goal.”