MobilityWorks tees up ‘historic year’ 

RICHFIELD, Ohio – MobilityWorks entered four new states in 2024, a “pretty ambitious” move that was instrumental in the company hitting 100 locations this year, says CEO Bryan Everett.  

The company, which debuted in Akron, Ohio, in 1997, opened locations in Washington state, Oregon, Utah and Oklahoma through strategic acquisitions. 

“It’s been a historic year for the company,” he said. “We’ve been really focused on our mission of taking care of our clients. Serving that mission has allowed us to serve tens of thousands of clients over the years, and we’re really proud of it.”   

MobilityWorks, a portfolio company of private equity firm Flexpoint Ford since 2018, will also host a grand opening for a new location in Raleigh, N.C., this fall, its third in the state. 

At the same time as the company is growing its geographic footprint, it’s also expanding its product portfolio beyond wheelchair accessible vehicles. In addition to scooters and powerchairs, it began offering home accessibility products like stairlifts, vertical platforms and ramps at numerous locations this year. 

“That’s been a positive difference,” Everett said. “We are a large wheelchair accessible vehicle company, but we want to act like a smaller company where we take care of people in a (holistic) way and with that high-touch mentality.” 

Additionally, MobilityWorks continues to evolve its business model to reflect consumer trends like the increase in online transactions. 

“We try to meet them where they are,” Everett said. “If they can come into the store, great. If we can travel to the home for an in-home appointment, great. If they want to transact online, we can do that, too. We can conduct a needs assessment virtually and our e-commerce platform allows them to select products and check out there.” 

None of this would work, however, without MobilityWorks’ focus on its team members – “we don’t call them employees,” Everett says. 

“If you take great care of your team members, they’re going to take great care of your clients,” he said. “To me, that means you have to communicate, you have to provide recognition, and you have to make it about the team and not the company itself.” 

• Read our interview with Bryan Everett from 2020, when he first joined MobilityWorks