Tag: Teresa Power
Artificial Intelligence: Ruthlessly target bottlenecks
April 8, 2025Teresa Power
Q. What are the biggest mistakes HME leaders make when implementing AI, and how can they avoid them?
A. AI is no longer a future-state concept in the HME space—it’s here, and it’s redefining how enterprise operations scale. But as many early adopters have discovered, AI alone doesn’t deliver ROI. Success depends on strategic implementation, cross-functional alignment and clear ownership. Here’s what we’ve seen go wrong—and how to avoid it.
Measuring...
Artificial Intelligence: Get off the fence
March 12, 2025Teresa Power
Q. How can I scale my DME business without overworking my team or hiring more staff?
A. Scaling a DME business traditionally means hiring more intake specialists, billers and administrative staff to handle increasing order volumes. But with staffing shortages and high turnover rates, we know that’s not a sustainable option. AI-powered automation offers an alternative—allowing you to grow without overburdening your existing team or expanding payroll.
New AI tools...
Artificial Intelligence: Build relationships with payers
February 11, 2025Teresa Power
Q. I’m implementing AI solutions in my DME business - how can this improve relationships with payers?
A. Credibility is the foundation of the partnership between your DME business and payers. AI-driven solutions reinforce this and build trust by reducing errors and ensuring smoother communication.
On the intake side, AI enhances this trust by detecting errors before submission - this significantly reduces denied claims, which are burdensome on both your team and the...
Artificial intelligence: Consider time-saving aspect
January 9, 2025Teresa Power
Q. How can my team use AI to deal with time-consuming calls to insurance companies?
A. It’s no secret – health care professionals spend countless hours navigating insurance phone calls. AI callers offer a transformative solution by handling tedious, routine tasks, allowing your team to focus on more meaningful work.
These are not the “robocalls” we’ve all heard before – they are advanced, conversational AI capable of complex tasks like waiting...