Tag: Tactical Back Office
Outsourcing eases operational strains
December 18, 2024Tracy Orzel
As the HME industry navigates a more and more complex landscape, companies that provide outsourcing services are emerging as sustainable solutions. By transferring logistical tasks to specialized partners, providers can focus on patient care—a model more suited to the industry's future, these companies say.
Staffing headwinds
The industry is under strain from higher salary expectations, rising living costs, and the significant expense of onboarding and training. Add to...
‘There’s a distinct buzz’ at Medtrade
March 27, 2024Theresa Flaherty, Managing Editor
DALLAS – They come for education, products and networking, but Associate Show Director Kerry Tyler hopes attendees also take home a big dose of inspiration from this year’s Medtrade.
“There’s a distinct buzz that you can hear and feel,” she said. “Educational sessions were packed on day one and the opening of the show floor on day two has taken it to another level. You don’t get inspiration by staying at home.”
At this...
Tactical Call Center offers HME touch
February 23, 2024Liz Beaulieu, Editor
MINDEN, Nev. – Tactical Call Center will launch at Medtrade in March to offer HME providers a new option for after-hours communication that’s specific to their industry.
Currently, providers have little choice but to use local answering services, often the same ones that their referring physicians use, says Todd Usher, president and CEO.
“They manage all the calls, and it’s no frills and it’s their way or the highway,” he said. “We haven’t...
TBO debuts new website
July 18, 2023HME News Staff
MINDEN, Nev. - Tactical Back Office (TBO) has launched a new website at https://tacticalbackoffice.com/ that features FAQs, customer testimonials from companies like Enos Home Medical and Merced Medical Supply, and more. TBO, a remote staffing agency that specializes in recruiting, screening, hiring and training personnel for the HME and health care industries, says the new website is a milestone that underscores its commitment to “providing a personalized approach to matching the right people...
Market for back-office services growing
May 18, 2023John Andrews
Automation technology has made great strides within the HME industry, organizing and streamlining operational office functions that go beyond billing. That progress has changed the dynamic of a provider’s financial processes and business workflow.
“Basically, there are many areas in the HME provider’s business, including revenue cycle management, where advanced technology and automation – including artificial intelligence – can be used to improve process throughput,...
Interoperability gains traction with HME
April 29, 2022John Andrews
Interoperability – the cyber pipeline for data sharing among various providers on the health care continuum – has been evolving over the past two decades since its launch during President George W. Bush’s administration in 2004. It was adopted primarily by large acute care organizations during its formative period, but it appears providers in the post-acute sector, including HME companies, are finally jumping on board.
“Health care interoperability is essential for...
Outsourcing: Barge right in
April 6, 2021Todd Usher
Q. What cost savings does a remote work force offer?
A. As we decide how to best handle employees in a post-pandemic world, working from home poses more questions about how to best utilize current staffing. Consider the cost of working from home. Did you supply the PC/scanner/printer? Invest in remote time monitoring or IT infrastructure? Productivity software? What about trust?
When I look at job openings online and find every DME around me is hiring for positions that can be filled by remote...
Outsourcing: Beat back turnover
March 10, 2021Todd Usher
Q. How do I stop the revolving door of employees?
A. An HME business has many things to worry about and turnover is one of them. A recent search online indicates the turnover rate is as high as 60% for medical assistants in health care. I would agree with this percentage, as we have experienced the same.
That’s until we started hiring remote personnel five years ago and excessive turnover...
Outsourcing: Scale with the right team members
February 10, 2021Todd Usher
Q. How can I scale my personnel needs?
A. Signing a new contract or being awarded a new payer can leave you waiting for customers or inundate you with new business. In the case of the latter, you can go through the arduous process of hiring, farm-out to a service or onboard remote personnel.
Hiring takes time, careful consideration, and choosing the right people and capital with no guarantee of return, especially in the current environment where...
Outsourcing: Don't rely on point person
January 12, 2021Todd Usher
Q. Why don’t I just “farm it out”?
A. Intake and billing are critical functions that directly affect cash flow and your reputation as a provider. These functions are vital to your success.
When these functions are “farmed out,” you have little to no control over who is working your accounts, and what kind of in-depth knowledge and dedication they have. Assigned to your account is a “point person" who, in our experience, does not know what team member...