Tag: Dan Greyn
Revenue Cycle: Avoid pitfalls, reap rewards
April 23, 2018Dan Greyn
The revenue cycle is a complex process with many moving parts. Those “parts” are better known as people and processes, and they need to work harmoniously in order for your company to achieve bottom-line results. Here are three pitfalls to avoid as you manage your revenue cycle:Clicking the 'print' buttonThe average cost of every piece of printed paper is 2.47 cents (includes paper, toner, and the printer drum). Now, take any physical file on your desk and calculate the cost of that file....
Revenue Cycle: Establish KPI goals
April 23, 2018Dan Greyn
A. Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager, and receive incentives for performance improvements. If you have such a system in place, here are several business KPIs that will demonstrate a positive impact on your bottom line.
Our CSRs meet or exceed their Patient Intake goals
When establishing goals, discuss ways to:
· Shorten the time an intake remains...
Revenue cycle: Avoid the spiral
February 27, 2018Dan Greyn
A. Too much inventory creates unneeded expenses and too little inventory means lost revenue. For many in our industry, inventory management is a necessary evil that isn't done well. From my experience, many businesses find it challenging because too many inventory management systems have been weakly bolted on to billing systems. This weakness causes insecurity for the CSRs who feel the need to verify inventory numbers themselves when answering inquiries. Also, warehouse personnel can't accurately...
Revenue Cycle Management: Perfect the knowledge transfer
January 25, 2018Dan Greyn
A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity. Technology can aid successful knowledge transfer with the effective use of deeply integrated rules engines. Well-maintained rules engines guide your CSRs through the intake process using narrow channels of choices based upon their sequential answers to detailed...