Numotion rallies around its wheelchair customers

ORLANDO, Fla. - The management at Numotion energized and engaged about 650 of its ATPs and branch managers at its annual conference at the Gaylord Palms Hotel and Convention Center in January.

The three-day conference, Jan. 19-21, featured presentations on a variety of topics, but they all had one thing in common: a focus on the customer.

“We're passionate about what we do, which is improving the lives of people with disabilities,” said Mike Swinford, CEO. “To show everyone why we do what we do, every presentation had a customer story embedded in it. It was an emotional meeting; every story was inspiring.”

Two speakers at the conference were Scott Chesney, a Numotion customer and a motivational speaker; and Travis Roy, a promising hockey player who was paralyzed from the neck down by a freak accident on the ice in his first collegiate hockey game.

Swinford said employees were so enthralled by the two speakers, “you could hear a pin drop in a crowd of 650 people.”

The conference also featured an expo hall with exhibitors for employees to familiarize themselves with new products and technologies, and a community service activity.

For this year's activity, employees provided more than 1,000 man-hours of maintenance work at Give Kids the World Village, a nonprofit resort in Kissimmee, Fla., for children with life-threatening illnesses and their families. The resort's focus is providing accommodations and access to donated theme park tickets.

“To see how dedicated our employees are—every year, it's a highlight of the meeting,” Swinford said.

Swinford says the conference and the level of energy and engagement it creates helps Numotion excel in “five key business imperatives,” including growing the number of customers it serves. He says Numotion serves 250,000 customers right now and plans to serve half a million in the next three to four years.

“Our culture has never been stronger,” he said, “and the health of our business has never been better.”