HME Home Health puts Signature on products 

RICHMOND, British Columbia – A line of products that HME Home Health launched in response to supply chain disruptions grew from five to 10 products this year. 

The products in the HME Signature Series, like the just-released NS2 and GD2 foam wheelchair cushions, are made in Canada using sustainable manufacturing processes and are thoroughly tested by the company, says Robert Boscacci, CEO and co-founder of HME Home Health. 

“Essentially, we wanted to make sure that clients had access to high quality product in every major market in British Columbia and that these products would be consistent,” he said.  

The market is taking notice: In June, HME Home Health’s HME Signature Series Dove Mattress won the BC Care Provider Association’s Safety Product Innovation Award.  

Boscacci is proud to say the products that are part of the HME Signature Series are in-stock at all seven of HME Home Health’s locations, are available for next-day delivery and are backed by the company’s trained and certified staff. 

“We’re looking to offer the best value,” said Boscacci. “The products aren’t going to be the cheapest on the market, or the most expensive, but what we’ll do is offer unique features that are available in other products.” 

To maintain product quality, HME Home Health staff members make site visits to local manufacturing facilities, where they conduct interviews and assess the manufacturer’s expertise and compliance with its environmental requirements. When the production phase starts, they do “weekly walks” and inspect SKUs, says Boscacci. 

The company’s Luna mattress, for example, went through about 21 prototypes and more than three months of field testing, he said. 

“We actually tested the mattress in a variety of different environments,” he said. “From the time we start a product to the time we launch the product, it's usually about six months to even a 12-month duration because we're doing product trials.” 

As one of the largest HME providers in British Columbia, HME Home Health’s name recognition is also a key selling point, says Boscacci. 

“The name brand is a very good brand,” he said. “We’re lending our credibility and our 11 years (of experience) to the products. That has been very well received from funders, therapists and other clinicians.”