Brightree enhances patient experience
By HME News Staff
Updated 9:51 AM CDT, Mon July 18, 2022
ATLANTA – Brightree has launched Brightree Digital Experience, new software tools that enable providers to streamline and improve the patient experience through automated and orchestrated text/email patient outreach, electronic documentation and signature capabilities, and vice chat. The company says the tools optimize provider workflows and improve patient satisfaction, all without the need for the patient to download a mobile app or register for a patient portal. “The health care industry is undergoing major changes, with the rise of e-commerce and consumer-like mindsets that put patients first in all things,” said Brightree President and CEO Matt Mellott. “To succeed, HMEs and home infusion providers need to focus on creating outstanding patient experiences that go beyond just providing a product or service. Our new patient-centered experience is designed to help providers do just that.” With Brightree Digital Experience, providers can communicate with their patients in new ways without relying on traditional methods like faxing, mailing or calling. From welcome texts to appointment reminders and more, the texting orchestrator offers a variety of ways to stay connected with patients via SMS. Additionally, e-forms seamlessly integrate with the texting orchestrator and the Brightree system to collect digital signatures and completed forms from patients. When more personalized communication needs arise, patients can video chat with their care teams to ask questions about their therapy.
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