BOC’s Judi Knott values people, providers 

OWINGS MILLS, Md. – Judi Knott believes investing in the Board of Certification/Accreditation’s people, as well as the technology that empowers them, is key to growing the organization into the future. 

Knott, who has more than 30 years of business development and marketing experience, including as BOC’s current chief strategy and marketing officer, will step in as the organization’s president and CEO in January. 

“I greatly value the people at BOC who have created a culture of customer service and respect,” she said. “That means a lot to me, and I am focused on developing our talent to assure that excellent customer experiences will continue seamlessly for those we serve as our team grows.” 

Knott spoke with HME News about the importance of streamlining her staff’s day-to-day tasks and maintaining a healthy provider base. 

HME News: What are some of your key priorities in your new role? 

Judi Knott: A short-term focus in my new role is completing several key technology improvements for our staff at BOC. We are investing in our infrastructure and streamlining day-to-day tasks in hopes of creating greater efficiency for our team. I am also interested in getting out to meet and interact with customers at tradeshows and conferences in 2023. As in-person events become a regular occurrence again, one of my top priorities is continuing to connect directly to our communities and understand how BOC services can make a difference for them.  

HME: BOC has posted some impressive growth over the past few years. How will you keep up that momentum? 

Knott: BOC’s growth is a by-product of executing even the “little things” with care and intention, such as hiring strong team members who understand both sales and service; treating customers with respect and appreciation; offering excellent products and working hard to make sure our services are the best; remaining competitive in the field by looking ahead to anticipate customer needs; and proactively managing our organization to be prepared to meet those needs.  

HME: What are some of the key issues you see facing the O&P community? 

Knott: Maintaining the number of providers to care for patients seems like a key issue for any health care profession. This includes O&P providers to address long-term patient needs associated with chronic conditions such as diabetes, heart disease and other diagnoses prevalent in aging populations. As the demand for patient care increases, it’s also important for the O&P community to work with CMS to build programs to assure providers can be fairly compensated for the important work they are doing.