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Survey: Local pharmacy outshines mail order

September 27, 2012HME News Staff

ALEXANDRIA, Va. - Mail-order pharmacies continue to get lower marks in customer satisfaction, according to a survey released today.On a scale of 1,000, overall satisfaction with mail-order pharmacies averages 792, compared to 814 for brick-and-mortar pharmacies, states J.D Power and Associates in a press release. That's down 14 points from 2011.Customer satisfaction with mail-order pharmacies is measured by four factors: cost competitiveness, prescription delivery, prescription ordering, and customer...

Community Pharmacy, Mail order pharmacy, National Community Pharmacists Association (NCPA)

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