Tag: Dan Meyer
Repairs: Think differently about post-rental repairs
April 6, 2021Dan Meyer
Q. How can I best help patients who need repairs after the capped-rental period has ended?
A. Finding help with repairs after the capped-rental period is a frequent frustration for patients. Maybe they bought their device online and don’t know where to turn. Or perhaps their dealer has gone out of business, or they can’t get help from their original provider. It’s equally frustrating for HME dealers who want to help patients who need repairs but must expend unreimbursed time...
Repairs: Reduce hassles
March 10, 2021Dan Meyer
Q. How can I reduce the hassle of CPAP repairs after a unit becomes patient-owned?
A. With a short capped-rental period and an often-long course of therapy, repair of patient-owned CPAP devices is a frequent frustration for HME dealers. In the past, manufacturers regularly replaced warranty CPAPs instead of repairing them, but in today’s climate the practice is becoming less common. Here’s some advice for handling repairs...
Repairs: Adapt to circumstances
February 10, 2021Dan Meyer
Q. How has COVID-19 impacted my oxygen concentrator repair needs?
A. Providers are running out of concentrators and having a tough time getting more. In a recent HME Newspoll, 86% of respondents reported equipment shortages, saying they’re waiting up to 12 weeks for new units, turning away patients or even risking future surplus by overordering.
Not surprisingly, they’re also...
Repairs: Get the full picture
January 12, 2021Dan Meyer
Q. What are the pros and cons of outsourcing my respiratory equipment repair versus doing it in-house?
A. When that invoice arrives from your equipment repair center, it’s understandable to ask yourself: “Should we keep outsourcing repairs or fix our equipment in-house?” That’s a business decision that dealers must make for their unique circumstances, but here are some factors to consider.
Diversity of your fleet
If you are a full-service respiratory provider, the...