Tag: Board of Certification/Accreditation (BOC)
BOC honors Wendy Miller for extraordinary service
November 19, 2024HME News Staff
OWINGS MILLS, Md. – The Board of Certification/Accreditation has named Wendy Miller, BOCO, LO, CDME, as the recipient of the 2024 Jim Newberry Award for Extraordinary Service. Miller, who professionally retired from the BOC in December 2023, served the organization for 30 years, including as facility accreditation manager, chief credentialing officer and special assistant to the CEO. “There are few people who have served BOC for so many years and in so many capacities,” said Cameron...
BOC launches long-term pharmacy credential
November 13, 2024HME News Staff
OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) has partnered with the Long-Term Care at Home Pharmacy Quality Commission (LTC@HQC) to launch a new accreditation product for pharmacies, LTC@Home Pharmacy Accreditation. The accreditation validates the quality standards established by LTC@HQC and supports pharmacies in delivering high-quality, patient-centered care for individuals with long-term health care needs who qualify to receive care in their homes. “By 2030, the...
Chris Casteel: ‘If you want to salsa dance, you have to put the work in’
August 2, 2024Theresa Flaherty, Managing Editor
DETROIT – Certificant of the Year Chris Casteel, a former machinist and plant manager, “jumped naively” into his career as an O&P professional, but in the two decades since, he’s used his experience, as both an amputee and a health care professional, to help others.
“I had gotten laid off, so I thought, ‘Ok, let’s make people parts instead of car parts,’” said Casteel BOCO, BOCP, co-owner of Anew Life Prosthetics and Orthotics, who was...
In brief: AdaptHealth leadership, Philips vents, catheter billing
July 3, 2024HME News Staff
PLYMOUTH MEETING, Pa. – Josh Barnes will step down as president of AdaptHealth on Aug. 31 and from the board of directors on Dec. 31, the company has announced.
“Founding Adapt and helping it become the leading provider of HME is a source of immense pride,” said Parnes. “With Suzanne (Foster) as CEO, I am confident the company is in excellent hands and will continue to innovate, grow and deliver patient-focused best-in class care.”
AdaptHealth also...
BOC honors Chris Casteel
July 2, 2024HME News Staff
OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) has named Chris Casteel, BOCO, BOCP, co-owner of Anew Life Prosthetics and Orthotics in Detroit, as the recipient of this year’s Certificant of the Year Award.
After overcoming his own obstacles following limb loss at the age of 24, Casteel has made it his mission over the past two decades to "pay it forward" by empowering others to live fulfilling lives with the help of O&P devices.
"I am deeply honored...
Customer Service: Share feedback
April 17, 2024Judi Knott
Q. How can I take advantage of the positive feedback I’ve received?
A. Now that we’ve discussed the importance of measuring customer service, considering available tracking tools and improving your customer service scorecard, you may have begun collecting feedback. Once you start seeing positive results from your efforts, it’s important to let others know! Sharing feedback is a powerful way to promote your business. It provides authentic validation and builds trust with current...
Customer Service: Use feedback as learning process
March 13, 2024Judi Knott
Q. How can I use negative feedback from customers to improve?
A. It's common for DMEPOS businesses who are just beginning to measure customer satisfaction to feel anxious about their results. It can be challenging to hear customers express dissatisfaction. I encourage business leaders to face that fear, as negative feedback from customers can provide valuable insights to drive change in your organization.
Here are some steps a business can take to effectively use customer feedback to improve.
Listen...
Providers get crash course on lymphedema rules
February 9, 2024HME News Staff
YARMOUTH, Maine – It’s a “time of learning” for providers, as they navigate providing compression therapy garments for Medicare beneficiaries with lymphedema, say industry stakeholders.
CMS in November issued a final rule that expanded coverage to include compression garments and in December the agency published a related fee schedule.
“Now people are trying to figure out how to transact business to support these patients who finally have access to...
Customer service: Identify the right tool
February 7, 2024Judi Knott
Q. What are some ways to collect customer feedback, and the pros/cons of each?
A. There are many types of customer service tracking tools available, and it is important to select the one that is most relevant for your customers and your business. Here are a few for consideration:
Net promoter score
BOC uses one of the simplest tools available: the Net Promoter Score (NPS). NPS is considered the leading metric for measuring customer satisfaction, and it’s calculated...
BOC taps Jason Morin for board
February 1, 2024HME News Staff
OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) board of directors has appointed Jason R. Morin as a public member. Morin, currently senior manager of payer relations for Coloplast, is an executive leader with more than 20 years of experience in optimizing reimbursement operations and third-party payer relationships in the home medical equipment sector. “We are pleased to welcome Jason to the board,” says BOC Board Chair Cameron Stewart, BOCO, BOCP. “His...