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Tag: Board of Certification/Accreditation (BOC)


Also Noted

BOC seeks next Certificant of the Year 

February 4, 2025HME News Staff

OWINGS MILLS, Md. - The Board of Certification/Accreditation (BOC) is calling for nominations for its Certificant of the Year Award. The award recognizes one BOC-certified individual for outstanding achievements in service, research and outreach. "Our Certificant of the Year Award program remains a distinguished opportunity to honor the exceptional skills and contributions of BOC-certified professionals," says BOC President and CEO Judi Knott. "We look forward to celebrating the remarkable...

2025, Accreditation, Board of Certification/Accreditation (BOC), Certificant of the Year


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Also Noted

BOC announces slate of new leaders 

January 28, 2025HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation has named the members of the Executive Committee of its board of directors. Members of the committee are:  Chairman: Cameron Stewart, BOCO, BOCP, co-founder of Alcam Medical Orthotics and Prosthetics in Riverside, Calif.  Vice-chairman: Abel Guevara III, DHA, MHIM, eFACHDM, RHIA, mMBA, CPhT-Adv, CDME, vice president of DME for MedicusRx in Houston  Secretary: Angela Presley, Ph.D., BOCPD, COF, program manager...

Accreditation, Board of Certification/Accreditation (BOC), Board of Directors


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Specialty Providers

Wendy Miller on rewards of helping people, despite insurance

January 10, 2025Theresa Flaherty, Managing Editor

Looking back on her long career, Wendy Miller, who was recently named the recipient of the 2024 Jim Newberry Award for Extraordinary Service, says the biggest challenge O&P professionals face today is insurance companies that have too much power.   “It’s difficult to get paid for a lot of things and a lot of times suppliers (advance) their own funds and they do that because they are very patient-oriented, so they are going to do that to help their patients,” said Miller,...

Board of Certification/Accreditation (BOC), Jim Newberry Award, Orthotics, Prosthetics, Wendy Miller


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Also Noted

BOC honors Wendy Miller for extraordinary service 

November 19, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation has named Wendy Miller, BOCO, LO, CDME, as the recipient of the 2024 Jim Newberry Award for Extraordinary Service. Miller, who professionally retired from the BOC in December 2023, served the organization for 30 years, including as facility accreditation manager, chief credentialing officer and special assistant to the CEO. “There are few people who have served BOC for so many years and in so many capacities,” said Cameron...

2024, Accreditation, Board of Certification/Accreditation (BOC), Certification, Jim Newberry Award for Extraordinary Service, Wendy Miller


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Judi Knott

Also Noted

BOC launches long-term pharmacy credential

November 13, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) has partnered with the Long-Term Care at Home Pharmacy Quality Commission (LTC@HQC) to launch a new accreditation product for pharmacies, LTC@Home Pharmacy Accreditation. The accreditation validates the quality standards established by LTC@HQC and supports pharmacies in delivering high-quality, patient-centered care for individuals with long-term health care needs who qualify to receive care in their homes. “By 2030, the...

Board of Certification/Accreditation (BOC), Long-term care


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Chris Casteel

Specialty Providers

Chris Casteel: ‘If you want to salsa dance, you have to put the work in’

August 2, 2024Theresa Flaherty, Managing Editor

DETROIT – Certificant of the Year Chris Casteel, a former machinist and plant manager, “jumped naively” into his career as an O&P professional, but in the two decades since, he’s used his experience, as both an amputee and a health care professional, to help others.  “I had gotten laid off, so I thought, ‘Ok, let’s make people parts instead of car parts,’” said Casteel BOCO, BOCP, co-owner of Anew Life Prosthetics and Orthotics, who was...

Board of Certification/Accreditation (BOC), Chris Casteel, Orthotics, Prosthetics


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News

In brief: AdaptHealth leadership, Philips vents, catheter billing

July 3, 2024HME News Staff

PLYMOUTH MEETING, Pa. – Josh Barnes will step down as president of AdaptHealth on Aug. 31 and from the board of directors on Dec. 31, the company has announced.  “Founding Adapt and helping it become the leading provider of HME is a source of immense pride,” said Parnes. “With Suzanne (Foster) as CEO, I am confident the company is in excellent hands and will continue to innovate, grow and deliver patient-focused best-in class care.”  AdaptHealth also...

AdaptHealth, Aeroflow Health, Board of Certification/Accreditation (BOC), Catheter, Dynarex, Josh Parnes, Philips, Power seat elevation


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BOC honors Chris Casteel 

Specialty Providers

BOC honors Chris Casteel 

July 2, 2024HME News Staff

OWINGS MILLS, Md. – The Board of Certification/Accreditation (BOC) has named Chris Casteel, BOCO, BOCP, co-owner of Anew Life Prosthetics and Orthotics in Detroit, as the recipient of this year’s Certificant of the Year Award. After overcoming his own obstacles following limb loss at the age of 24, Casteel has made it his mission over the past two decades to "pay it forward" by empowering others to live fulfilling lives with the help of O&P devices. "I am deeply honored...

2024, Board of Certification/Accreditation (BOC), Certificant of the Year, Chris Casteel


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Judi

Smart Talk

Customer Service: Share feedback

April 17, 2024Judi Knott

Q. How can I take advantage of the positive feedback I’ve received? A. Now that we’ve discussed the importance of measuring customer service, considering available tracking tools and improving your customer service scorecard, you may have begun collecting feedback. Once you start seeing positive results from your efforts, it’s important to let others know! Sharing feedback is a powerful way to promote your business. It provides authentic validation and builds trust with current...

Board of Certification/Accreditation (BOC), Judi Knott


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Judi Knott

Smart Talk

Customer Service: Use feedback as learning process

March 13, 2024Judi Knott

Q. How can I use negative feedback from customers to improve? A. It's common for DMEPOS businesses who are just beginning to measure customer satisfaction to feel anxious about their results. It can be challenging to hear customers express dissatisfaction. I encourage business leaders to face that fear, as negative feedback from customers can provide valuable insights to drive change in your organization. Here are some steps a business can take to effectively use customer feedback to improve. Listen...

Board of Certification/Accreditation (BOC), Customer Service, Judi Knott


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