USS excels at efficiency

DAVISON, Mich. - Interoperability is very much a buzzword in health care today, but at Universal Software Solutions (USS), the idea that software systems should be able to “talk to” each other is an idea that dates back to the company's founding in 2000.
“Interoperability is how we got our start,” Vice President Dave Golen said, noting that the ability to adapt to any customers existing software system is first among the company's principles.
The ultimate goal, Golen explained, along with Phil DeSchaine, marketing director, is to help clients become as efficient as possible in their billing and back-end operations so that they can devote the money saved to what really matters: taking care of patients.
“We know that our customers can't go on doing business the way they used to,” DeSchaine said, “so we developed the 'no touch' claim, meaning all the data they need is in place and they just have to drop it into the billing queue.”
To expand its customer service capacity, Universal Software recently added an office suite in Novi, Mich., doubling its staffing capacity. The move “allows us to bring in more software developers,” Golen said, noting that the location closer to Detroit will also allow the company to pull from a broader talent pool.
As to how a DME-related company can be growing in a time of provider consolidation due to Medicare reimbursement
reductions, Golen said, “There's no secret.”
“Patients are growing in
number, with the population over 60 growing steadily,” he said. “And that growing number of patients needs services. Our primary goal is to help customers figure out what they need to do to become more efficient so they have more time to service those patients.”