Salesforce launches Agentforce for Health 

SAN FRANCISCO – Salesforce has announced a new library of pre-built agent skills and actions called Agentforce for Health that it says will augment care teams, clinicians and service reps with agentic AI to boost operational capacity and help improve patient outcomes. Agentforce now includes prebuilt skills to streamline tasks like benefits verification, diseases surveillance and clinical trial recruitment, speeding time to treatment, the company says.  “Only the deeply unified Salesforce Platform brings together apps, data, healthcare-specific workflows, and agentic AI – all wrapped in trust and compliance,” said Amit Khanna, senior vice president and general manager, Salesforce Health. “Backed by over two decades of industry expertise, Salesforce helps healthcare organizations of all sizes reduce the burden on humans by allowing them to collaborate seamlessly with digital colleagues to deliver healthier businesses and outcomes, together.” The new digital workforce with health care expertise includes: 

• Patient access and services skills that will answer inquiries and preform eligibility checks with insurers; 
• Public health skills that will help health and human services organizations care for at-risk groups with financial assistance and monitor the spread of infections with auto-classified cases; and 
• Clinical skills that will help accelerate research and development innovation for drugs and devices with integrated real-time study data and intelligent trial support. 

Salesforce says partnerships with athenahealth, Availity and Infinitus.ai will enable Agentforce to take action and expedite care approvals with a real-time view of a patient’s coverage, clinical and demographic data. It says industry leaders like Amplifon, Pacific Clinics, Protas and Rush are using Salesforce are using Salesforce to reduce their administrative burdens and improve patient outcomes.