Home Article Tandem offers update on recall

Tandem offers update on recall

Tandem offers update on recall

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By HME News Staff

Updated 11:34 AM CDT, Wed August 21, 2024

SAN DIEGO – Tandem Diabetes Care on Aug. 9 emailed notices to customers impacted by a recall of its Apple OS t:connect mobile app. The recall, issued in March, relates to an issue that can cause rapid depletion of a user’s t:slim X2 insulin pump battery, causing the insulin pump to shut down sooner than expected. Tandem plans to release a new version of the app to address the remaining issues and will notify all users by email and app push notifications following its release. Tandem strongly recommends anyone using the Apple iOS t:connect Mobile App with a t:slim X2 insulin pump to do the following: 

  • Continue using your Tandem pump and t:connect mobile app as described in the User Guide. 

  • Charge the pump for a short time every day (10 to 15 minutes) to avoid frequent full battery discharges. 

  • Monitor pump battery levels closely to ensure the pump is at or near full charge before going to sleep to help prevent pump shutdown. 

  • Always carry back-up supplies. 

  • If a low battery alert is received, Tandem strongly recommends charging the device as soon as possible. 

  • There have been 107 confirmed adverse events with this recall, with two hospitalizations and no deaths reported. 

  • Impacted customers in the U.S. with questions about this recall can contact the Tandem Diabetes Care Technical Support Team 24 hours a day, 7 days a week at techsupport@tandemdiabetes.com or (877) 801-6901.

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