Online learning: Make it top-notch

A. The foundation of Pediatric Home Service is education. We spend money to ensure we have high quality education.

Online Education

Turning our classroom education into an online experience has been costly, but we've seen huge benefits from the investment. Our staff can take our online education anytime, anywhere. There is no time delay and an employee can do it all on their own. Our clinicians can take a course or refresh themselves immediately, instead of waiting for a classroom session. And with our complex patient population requiring access to care 24/7, this immediate access is so valuable.

We make sure participants understand the why, so when they are doing bedside care, they are doing things the safest way, and not taking shortcuts. We incorporate videos with real patients, animations, interactive knowledge checks, and other resources to make the content stick and keep our clinicians engaged in what they are learning. What good is having employees sit through courses if they have trouble paying attention, can't remember it, or can't apply it on the job?

Patient Education

Our how-to videos and written patient education is written in plain language, making it easy for families to understand. Going the extra step to create visual and clear education not only helps our families succeed, but helps to decrease troubleshooting calls.

We strive to prevent poor patient outcomes by providing evidence-based, relevant, user-friendly education materials. When families and referrals choose PHS to care for the patient ,they know that our employees have the best education and will keep the patient thriving at home. While the financials of spending money and time on high quality education are not always directly tangible, we know we do the right thing to support taking care of the patient.