Best Buy Health, Geisinger partnership ‘makes difference,’ execs say 

MINNEAPOLIS and DANVILLE, Pa. – Best Buy Health and Geisinger will expand their work together to bring in-home care for patients with chronic conditions.  

Beginning in July 2022, Best Buy Health and Geisinger began deploying specially trained Geek Squad Agents to deliver, install and activate remote care management devices in a program that now involves 300 Geisinger patients. While in the home, agents educate patients on the technology in their care plan, answer questions about the devices, explain how to use them properly and ensure they are transmitting data back to the patient’s care team. 

The results of the program so far have shown: 

• 50% reduction in the time from admission into the chronic care at home program to when device set up is completed and the Geisinger care team can begin monitoring the patient remotely. This is a reduction from an average of 96 hours to 48 hours.

• 19% improvement in how well patients follow their care plans by wearing and using their remote technology equipment more consistently.

• 18% reduction in technical issues reported. 

“The results of our program show that when we combine what Best Buy is known for—technology support and expertise—with Geisinger’s best-in-class care teams and network of clinics and hospitals, we can make a meaningful difference in the patient and caregiver experience,” said Deborah Di Sanzo, president of Best Buy Health. “Geisinger has been incredible in this work and we’re very excited about our ability to scale these capabilities across the country to further Best Buy Health’s goal to enable care at home for everyone.” 

Geisinger launched its ConnectedCare 365 chronic care management platform in 2021. Patients enrolled in the platform receive devices, including blood pressure cuffs, body weight scales, thermometers and glucose meters, to monitor their health at home and transmit data back to their Geisinger care team through Best Buy Health’s care-at-home platform, Current Health. 

Best Buy Health also has partnerships with Atrium Health and other health systems.