Subscribe to Smart Talk

Smart Talk

Billing: Prepare by self-auditing

Q. A recent OIG report discussed replacement CPAP supplies that do not comply with the Medicare guidelines. What is the correct documentation to collect?
 - 
07/30/2018

A. Don’t take for granted the documentation requirements for refill requests. CPAP supplies fall under the non-consumable guidelines, which are more durable requiring periodic replacement.

M&A: Don't skip to last chapter

Q. What is exit planning and how do I explore the strategic options for my HME business?
 - 
06/26/2018

 A.

Patient Collections: Lock it down like Fort Knox

Q. You’ve decided to implement a ‘card on file’ Program. What should you do next?
 - 
06/26/2018

A. There are four simple steps.

Select a Payment Vendor that Holds the Highest PCI DSS Certification

Online learning: Make your photos count

Q. I'm not a photographer, how do I take quality photos for patient education?
 - 
06/26/2018

A. Better photographs can make education easier for the patient to understand. Here are a few tips for an amateur photographer to improve their images.

It's all about light

Billing: Don't fall for misconceptions

Q. As our company is executing more non-assigned claims, ABNs are being utilized more frequently. Are ABNs required for non-assigned claims?
 - 
06/26/2018

A. The quick answer is maybe. Let’s start with some misconceptions in the industry about non-assigned claims. 

M&A: Be forthright and professional

Q. Some of my employees heard a rumor that we may sell our company. How do I deal with these rumors and what and when should I tell them?
 - 
05/29/2018

A. The era of competitive bidding has caused 40% of HME businesses to close or merge over the past decade. Sometimes a sale or merger is the only option for a business owner to scale for survival and realize a return on a lifetime of work.

Patient Collections: Don’t bet against the house

Q. Why should I implement a ‘card on file’ payment method for my business?
 - 
05/29/2018

A. Did you know that 60% of the amount owed by patients is never collected, and that 30% of patients have a past due balance of 60 or more days?

Online learning: Go out and create

Q. Where do I start when looking to build clinical online learning?
 - 
05/29/2018

A. It can be overwhelming to figure out where to start. Here are some basic first steps to get you moving in the right direction.

Billing: Get back to basics

Q. The industry focus has changed due to lower reimbursements, stringent documentation requirements, and working with a leaner staff making intake key. Can we go back to the basics of reviewing the intake process?
 - 
05/29/2018

A. Your intake team is responsible for collecting the order, medical records and supporting documentation. If any required information is missing or inaccurate, the team must go back to the referral source to obtain the correct information and explain why it is needed.

Engaged Technology: Connect the circle

Q. What are care circles?
 - 
04/23/2018

A. As we live longer, it is normal to experience mild memory loss, and to be aware of the unfortunate consequence of cognitive decline and diagnosis of dementia and Alzheimer’s disease.

Pages