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M&A: Look beyond dollar signs

Q. How should I vet each offer I received to determine which to accept?
 - 
08/29/2018

A. It may surprise you to learn that many times a high offered price is not always the best deal. Many other factors must be considered before accepting an offer. 

Patient Collections: Fine-tune where needed

Q. How do I maintain the momentum with my new card on file policy?
 - 
08/29/2018

The essential techniques for an effective automatic payment program include: establishing, preparing, communicating and lastly—maintaining. You’ve established your card on file plan, and that’s great.

Online learning: Make it top-notch

Q. How do we justify spending money on education resources?
 - 
08/29/2018

A. The foundation of Pediatric Home Service is education. We spend money to ensure we have high quality education.

Online Education

Billing: Meet all requirements

Q. Can there be a review on continued medical need vs. continued use and the requirements?
 - 
08/29/2018

A. For ongoing supplies and rented DME items, in addition to information justifying the initial need of the items and/or supplies, there must be information in the medical record to support that the item continues to remain medically necessary.

M&A: Be thorough, thoughtful

 - 
07/30/2018

Q. I am interested in acquiring an HME business. How do I find a good business and what should I do to assess the opportunity?

Patient collections: Train, then communicate

Q. How do I communicate my new ‘card on file’ policy?
 - 
07/30/2018

A. Once you’ve decided to implement a ‘card on file’ payment method, and you’ve begun changing internal processes, the next step should be to communicate this policy—the key in developing a successful automatic payment program.

Online learning: Observe, reflect, make

Q. How can I keep healthcare education engaging?
 - 
07/30/2018

A. Have you ever sat through a tedious online course that was full of text-filled PowerPoint slides, with a person reading word for word what’s on the slide? How much of that content do you remember?

Billing: Prepare by self-auditing

Q. A recent OIG report discussed replacement CPAP supplies that do not comply with the Medicare guidelines. What is the correct documentation to collect?
 - 
07/30/2018

A. Don’t take for granted the documentation requirements for refill requests. CPAP supplies fall under the non-consumable guidelines, which are more durable requiring periodic replacement.

M&A: Don't skip to last chapter

Q. What is exit planning and how do I explore the strategic options for my HME business?
 - 
06/26/2018

 A.

Patient Collections: Lock it down like Fort Knox

Q. You’ve decided to implement a ‘card on file’ Program. What should you do next?
 - 
06/26/2018

A. There are four simple steps.

Select a Payment Vendor that Holds the Highest PCI DSS Certification

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