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The post-acute buzz

The post-acute buzz The shift from relationship marketing to service marketing

It's a little too early to go into too much detail, but a big focus at this year's HME News Business Summit, Sept. 7-9 at The Marquette Hotel in Minneapolis, will be post-acute care.

Not home medical equipment, but post-acute care.

There will be a number of sessions that will have something to do with this growing movement of post-acute providers banding together with acute care providers for survival (if you think HME is the only healthcare segment that's hurting, you're wrong) and success (not only from a financial, but also from an outcomes perspective).

We began covering this movement at the past two Summits. Two years ago, we had a panel of HME providers who were in the early stages of making plays in a number of areas: negotiating preferred provider agreements, offering chronic disease management programs through telehealth or proposing high-touch transitional programs. Last year, we had a provider, MedCare Equipment Company, that is partnering with area health systems by giving them part ownership in the company.

I feel like this movement has come a long way in the past two years, to the point where you have software vendors like Brightree and Mediware positioning themselves and their software solutions not only for HME and home infusion and home health, but also for post-acute care and all it entails (see stories, page 25).

This year, we'll have another panel of providers, but this group is more established in its partnerships and agreements. 

One of the providers on the panel put the importance of this movement this way:

“I have long seen that as an industry we needed to transition into relationship marketing rather than just service marketing. In this line of thinking, it means being in a position to offer a solution to a community, network, organization at the moment that a problem is trying to be solved. This may mean decreasing re-admissions, increasing compliance, etc.”

We'll also have a presentation by a person inside a growing health system whose job it is to build a post-acute care presence in its existing and new markets.

He had this to say:

“If we're at risk for a life or an episode, we need to figure out how to engage other providers in meaningful ways.HME providers can be the eyes and ears in the community to help us manage the ongoing health of a population and not just their next delivery.”

It's forward-thinking stuff.

Other topics at this year's Summit will include the transformation of care for patients with chronic conditions; the future of healthcare reform; the importance of a patient-centric, outcomes-based business model; and more.

We plan to announce the educational program for the Summit in May. Keep an eye out.

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