National Seating & Mobility charts path Home accessibility to play large role in company�s growth plans
By Liz Beaulieu, Editor
Updated Mon April 23, 2018
ORLANDO, Fla. - Seventy-six ATPs new to National Seating & Mobility were part of the 600-plus attendees at the company's annual symposium in March.
The symposium, in its 24th year, was a chance for NSM management and employees to highlight their accomplishments in 2017 and set goals for 2018, all under the theme “Journey to Excellence.”
“We want to chart a path for not only ourselves but also the industry to achieve excellence,” said CEO Bill Mixon. “The idea is that a journey is a collaborative process and it takes time.”
One highlight in NSM's “Journey to Excellence” in 2017: a “fairly significant” reduction in the company's cycle time of providing equipment and services to patients, Mixon says.
Looking head to 2018, NSM plans to pursue excellence across its four pillars of people, culture, operational excellence and growth.
“Beneath each of those are 15-20 strategic initiatives that we believe will help us get there,” Mixon said.
Under growth, NSM has a goal of providing home accessibility equipment and services from 75% of its 123 branches by the end of 2018, up from 50% right now.
“We're really excited about home access,” Mixon said. “We view ourselves as a provider of mobility solutions and that's not just wheelchairs. We see a real need in the market for these services.”
To get there, NSM plans to cross-train employees at existing branches in home accessibility, as well as add sales and account manager types.
“We very much plan to leverage our existing footprint,” Mixon said.
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