CareCentrix provides additional details on change

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Tuesday, January 14, 2020

HARTFORD – CareCentrix requests that providers temporarily pause PAP equipment/supplies to patients with out-of-pocket balances more than 180 days old, until it sets up payment arrangements with those patients.

CareCentrix says it will provide at least 60 days advance notice to providers and patients of these cases.

“Should providers continue to render PAP services to these patients after their pause effective date, only then will claims payments be at risk,” the company said in a statement to HME News.

CareCentrix says payment arrangements could include an interest free payment plan where the aged balances can be paid over a period of up to 18 months.

AAHomecare reported earlier this month that CareCentrix was withholding payments to providers for PAP equipment/supplies for patients with co-pay balances. The association shared its concerns and CareCentrix responded by developing potential impact reports for individual providers and offering them one-hour online training sessions.

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