Advanced Home Care goes mobile

Friday, May 24, 2013

GREENSBORO, N.C. – When you have 1,500 employees across five states, investing in technology is key for keeping things efficient—especially if you want to be prepared for the future, says Allen Helms.

“If you want to be progressive, this is what you have to do,” said Helms, chief information officer at Greensboro, N.C.-based Advanced Home Care.

Advanced Home Care recently enlisted AirWatch to help find a way to transition employees away from Blackberry products and incorporate new smart phones and tablets seamlessly into everyday business and, most importantly, keep patient information on the new devices safe.

“When medical information is gathered, it needs to be protected and secure,” said Jeff Pool, director of healthcare solutions for the Atlanta-based mobile device management company. “If a device has been ‘jailbroken,’ or compromised, we need to be able to detect it and take action.”

AirWatch keeps patient information safe and HIPAA compliant by allowing users to monitor mobile devices for tampering, encrypt data, and wipe sensitive data from devices that have been lost or stolen. The company can also ensure all mobile devices have the applications they need—including email, scheduling and fleet routing apps.

Additionally, AirWatch ensures the provider knows where delivery drivers are.

“With this, when a driver marks the (previous) order ‘complete,’ it gives us some idea that the driver’s on the way,” said Helms. 

Helms sees more cost-saving benefits down the road, as well, since AirWatch can also work with employee-owned devices.

“This is going to drive employees to ‘bring your own device,’” said Helms. “That flexibility is a big deal to people.”