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Efficiencies: Go out and talk to your patients

Q. How do I improve my patient experience?
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07/31/2017

A. The best way is to go out and talk to your patients. Find out what their current experience is. It may sound too simple, but it’s a critical step rarely taken.

Social Media: Meet them where they are

Q. How do I build relationships with influencers in a digital age?
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07/31/2017

A. Social media influencers, bloggers, online news and podcasts are the new newspapers and magazines.

Mobile Solutions: Avoid a tower of documents

Q. How can mobile delivery management improve the speed of my billing process?
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06/26/2017

A. What does your billing process look like? Backed up? Time consuming to your delivery technicians? A daunting tower of documents for your billing department to quickly and accurately process? Complaints from your billers about work/life balance?

24-Hour Care: Bridge the gap

Q. Why is education important in 24-hour care?
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06/26/2017

A. Providers play a vital role in the partnership of 24-hour care. By being a knowledgeable equipment resource, you can bridge the gap by providing input and training on equipment used over the 24-hour care period to stakeholders in an individual’s care plan.

Efficiencies: Explore phone alternatives

Q. Do I need to hire a call center or answering service?
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06/26/2017

A. When you ask companies why they provide phone support, they’ll usually say because their customers often want real help from a real person, right away.

Social Media: Harness the pixel

Q. How can a Facebook pixel help my business?
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06/26/2017

A. If you’re new to the Facebook advertising world, a Facebook pixel is probably the last thing on your mind. But, it shouldn’t be. The pixel has been a game changer when it comes to advertising on Facebook, allowing your content to get in front of the right audience.

Mobile Solutions: Fix what isn’t broken

Q. We’ve always used paper. What will a mobile solution do that paper can’t?
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05/23/2017

A. In an industry with ever-changing regulations, HME/DME organizations need a way to stay relevant and operate their businesses effectively. Traditional methods and processes this industry was built on may be tried and true, but they aren’t always efficient.

24-Hour Care: Consider interlinked needs

Q. What is 24-hour care and why should I care?
 - 
05/23/2017

A. Tick, Tock, Tick. Consider all the pressure care, mobility, respiratory and positioning equipment available to your business.

Efficiencies: Evaluate business processes

Q. Is your business prepared to grow and scale profitably?
 - 
05/23/2017

A. If you’re like many home infusion providers, you focus most of your attention on improving the health of your patients. But what about the financial health of your business?

Social Media: Target the right consumer

Q. Should I be using social media to advertise my business?
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05/23/2017

A. In the age of social media, the way consumers engage with businesses and products has changed. Where once a disgruntled customer had to call to leave feedback, now they can simply leave a review on Facebook or send a tweet about their experience.

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