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Overpayments: Follow protocol

Q. How do I return an overpayment to the government?
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07/25/2016

A. Typically, suppliers report and return overpayments to the DME MAC of jurisdiction. Each DME MAC has a standard overpayment refund form. The supplier simply provides information and submits a refund check.

Cyber Security: Be a PHI poster child

Q. How do you keep your patients/customers cyber-safe?
 - 
07/25/2016

A. In 2015 alone more than 100 million patient health records were compromised. Fully protecting patient information has become a never-ending fight, according to the Office of Civil Rights under Health and Human Services.

Human Resources: Establish protocol for injuries

Q. How should I handle a worker’s injury?
 - 
06/21/2016

A. Many questions run through any manager’s or supervisor’s mind when an employee comes to them about an injury or incident.

Overpayments: Extrapolate overpayments

Q. How deeply do I need to investigate potential problems?
 - 
06/21/2016

A. My last column explained CMS’s final rule clarifying the 60-day rule, which allows a supplier up to six months to quantify an overpayment once it’s identified.

Buying Triggers: Find out why they chose you

Q. How do I discover my customer’s buying triggers?
 - 
06/21/2016

A. The two key HME buying triggers are “the reason they need a product or service” and “why they choose your company over your competitor.” The first buying trigger is easy to obtain. The second, on the other hand, is not so simple.

Cyber Security: Secure the human

Q. Are your employees a cyber security asset or liability?
 - 
06/21/2016

A. Your employees are your greatest asset, but when it comes to cyber security, they are also your biggest threat. According to a recent study by McAfee, 43% of all company data loss or breaches are caused by employees and only half are accidental.

Human Resources: Find adaptable drivers

Q. I have delivery experience. Am I hired?
 - 
05/23/2016

A. We hear that phrase all too often. A person seeking employment will simply see “driving experience or delivery experience” and think, I can do that, I can drive and I know the area. 

Overpayments: Exercise reasonable diligence

Q. What do I need to know about the 60-day rule?
 - 
05/23/2016

A. The Affordable Care Act requires a person who has received an overpayment to report and return the overpayment to the government.  

Buying Triggers: Capture and quantify

Q. What is a buying trigger?
 - 
05/23/2016

A. A buying trigger is the circumstance, pain point, or change-event that causes a prospect to begin a buying process with you. Anyone trained in sales best practices knows the power of a pain point when it comes to closing a deal.

Cyber Security: Build a good defense

Q. Am I at risk for a data breach?
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05/23/2016

A. The best defense is a good offense is a common saying in the Marine Corps and should be in cyber security. Most small businesses think they are too small to be attacked but, in the enemy’s eyes, you are a soft target.

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