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Balanced scoreboard: Assess strengths and weaknesses

Q. What management tools will help my company grow?
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11/26/2012

A. HME suppliers need to be strategically and operationally excellent to survive the present environment and to meet tomorrow’s challenges.

Compliance: Deepen referral relationships

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10/23/2012

Q. How can our updated adherence program deepen our referral relationships and help drive more referrals?

Social media: Commit yourself to video

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10/23/2012

Q. How can I use YouTube to educate and grow?

Accessibility: Become an Internet sensation

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10/23/2012

Q. What’s a simple way to improve my website for accessibility products?

Workplace safety: Deal with the aftermath

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10/23/2012

Q. What should I do after violence happens in my DME business?

Compliance: Use the best terminology

Q. Why do you use the term “adherence?”
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09/25/2012

A. I prefer to use the term “adherence” versus “compliance” when referring to keeping patients on CPAP therapy for two reasons: 1) it’s a clearer way to communicate the idea and 2) it syncs with the terminology of referral sources.

Social media: Invest time and patience

Q. Is social media a waste of time for small business?
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09/25/2012

A. As a consultant who specializes in social media for HME/DME providers, I find it alarming how many organizations take time to initially set-up their Facebook, Twitter and LinkedIn sites, yet virtually abandon them over the course of time.

Accessibility: Use every square foot

Q. I don't have much retail space—how can accessibility products be displayed well
 - 
09/25/2012

A. Your showroom is one of the strongest tools you have to impact your customers. First, understand that accessibility is not an additional product category. It is comprehensive. You always find salsa next to the chips.

Workplace safety: Believe in the threat

q. How can I protect my business and employees from workplace violence?
 - 
09/25/2012

A. The single most important thing you can do to protect your team from workplace violence is: Believe it can happen to one of your employees and have a plan ahead of time. 

Compliance: Leverage your adherence program

Q. What is the impact of CPAP adherence on revenue?
 - 
08/24/2012

A. Fortunately, the upside profit potential of a comprehensive adherence program makes it worthwhile to invest the time and resources required for implementation.

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