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Compliance: Leverage your adherence program

Q. What is the impact of CPAP adherence on revenue?
 - 
08/24/2012

A. Fortunately, the upside profit potential of a comprehensive adherence program makes it worthwhile to invest the time and resources required for implementation.

Social media: Build connections to find employees

Q. Can I use social media to recruit employees?
 - 
08/24/2012

A. Social media provides an excellent way for companies to promote their message and engage with fans in a way that builds customer loyalty and directly supports marketing. But social media can help your company in many ways beyond just marketing.

Accessibility: Know your competitive advantage

Q. How do I develop an accessibility plan?
 - 
08/24/2012

A. Accessibility isn’t a linear subject; rather, you have to think about all aspects around your customers’ needs and how they define accessibility.

Workplace safety: Assess risk to protect employees

Q. What are the risk factors for workplace violence at my company?
 - 
08/24/2012

A. Criminologists categorize workplace violence into four types, each with different risk factors. The main risks to DME employees come from the first two types: 1) criminal violence by a stranger; and 2) violence from a patient, client or customer. 

Workplace safety: Assess risk to protect employees

Q. What are the risk factors for workplace violence at my company?
 - 
08/24/2012

A. Criminologists categorize workplace violence into four types, each with different risk factors. The main risks to DME employees come from the first two types: 1) criminal violence by a stranger; and 2) violence from a patient, client or customer. 

Compliance

Manage CPAP adherence
 - 
07/27/2012

Q. What is the most important thing I can do to increase CPAP adherence of my patients?

Social media

Listen to the conversation
 - 
07/27/2012

Q. Why should I use social media?

A. Customer loyalty is at the heart of every business. A Harvard Business Review study demonstrated that recovering only 5% of abandoning customers could increase profitability by 30% to 85%.

Accessibility

Define your target market
 - 
07/27/2012

Q. How can I sell “accessibility”?

Workplace safety

Understand the scope of violence
 - 
07/27/2012

Q. Is my HME business at risk for workplace violence?

Marketing: Play with your brand

Q. How do we set ourselves apart in a “sea of same?”
 - 
06/22/2012

A. As providers, most of you carry the same brands of equipment. Most of you have business models that include a mix of insurance and cash sales. Most of you have some combination of clinical, sales, operational, inventory and billing departments.

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