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Accessibility: Know your competitive advantage

Q. How do I develop an accessibility plan?
 - 
08/24/2012

A. Accessibility isn’t a linear subject; rather, you have to think about all aspects around your customers’ needs and how they define accessibility.

Workplace safety: Assess risk to protect employees

Q. What are the risk factors for workplace violence at my company?
 - 
08/24/2012

A. Criminologists categorize workplace violence into four types, each with different risk factors. The main risks to DME employees come from the first two types: 1) criminal violence by a stranger; and 2) violence from a patient, client or customer. 

Workplace safety: Assess risk to protect employees

Q. What are the risk factors for workplace violence at my company?
 - 
08/24/2012

A. Criminologists categorize workplace violence into four types, each with different risk factors. The main risks to DME employees come from the first two types: 1) criminal violence by a stranger; and 2) violence from a patient, client or customer. 

Compliance

Manage CPAP adherence
 - 
07/27/2012

Q. What is the most important thing I can do to increase CPAP adherence of my patients?

Social media

Listen to the conversation
 - 
07/27/2012

Q. Why should I use social media?

A. Customer loyalty is at the heart of every business. A Harvard Business Review study demonstrated that recovering only 5% of abandoning customers could increase profitability by 30% to 85%.

Accessibility

Define your target market
 - 
07/27/2012

Q. How can I sell “accessibility”?

Workplace safety

Understand the scope of violence
 - 
07/27/2012

Q. Is my HME business at risk for workplace violence?

Marketing: Play with your brand

Q. How do we set ourselves apart in a “sea of same?”
 - 
06/22/2012

A. As providers, most of you carry the same brands of equipment. Most of you have business models that include a mix of insurance and cash sales. Most of you have some combination of clinical, sales, operational, inventory and billing departments.

Finance: Plan for sale well in advance

Q. How, and when, should I plan for selling my business?
 - 
06/22/2012

A. One of the benefits of owning your own business is the option of how you are established for tax purposes. As examples, you can be a partnership, sole proprietorship, LLC, Sub S, or Sub C.

ICD-10: Don't wait for ICD-11

Q. Could we skip ICD-10 and go directly to ICD-11?
 - 
06/22/2012

A. Passing over ICD-10 for ICD-11 will effectively result in keeping the current diagnostic coding system for at least the next seven to 10 years. ICD-11 has not been ratified by any government or world health organization. In fact, when ICD-10 was mandated by the U.S.

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