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Balanced scorecard: Define your strategy

Q. How do I begin building a balanced scorecard?
 - 
12/28/2012

A. When designing a balanced scorecard, start by asking: “What is our strategy?” To answer this question, the first step is doing a SWOT analysis, or another similar scanning assessment, followed by evaluation of issues, forecasting and goal setting. 

Accreditation: Select an accreditor carefully

Q. How do I begin the accreditation process?
 - 
11/26/2012

A. While CMS’s accreditation requirement is firmly in place, many new providers are unsure of the process to become accredited.

Sales analytics

Q. Why should I consider a business intelligence or “analytics” solution?
 - 
11/26/2012

A. Commonly referred to as business intelligence or analytics, big data is taking center stage across companies both large and small.

ACOs: Don't wait for repeal of health reform

Q. What impact will the recent elections have on the growth of ACOs?
 - 
11/26/2012

A. In the past year, 147 accountable care organizations (ACOs) entered the Medicare program. These ACOs sprang from the Patient Protection and Affordable Care Act (ACA) of 2010.

Balanced scoreboard: Assess strengths and weaknesses

Q. What management tools will help my company grow?
 - 
11/26/2012

A. HME suppliers need to be strategically and operationally excellent to survive the present environment and to meet tomorrow’s challenges.

Compliance: Deepen referral relationships

 - 
10/23/2012

Q. How can our updated adherence program deepen our referral relationships and help drive more referrals?

Social media: Commit yourself to video

 - 
10/23/2012

Q. How can I use YouTube to educate and grow?

Accessibility: Become an Internet sensation

 - 
10/23/2012

Q. What’s a simple way to improve my website for accessibility products?

Workplace safety: Deal with the aftermath

 - 
10/23/2012

Q. What should I do after violence happens in my DME business?

Compliance: Use the best terminology

Q. Why do you use the term “adherence?”
 - 
09/25/2012

A. I prefer to use the term “adherence” versus “compliance” when referring to keeping patients on CPAP therapy for two reasons: 1) it’s a clearer way to communicate the idea and 2) it syncs with the terminology of referral sources.

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