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Respiratory Solutions: Reduce liability, rest easy

Q. Why should I make firebreaks standard in my patient oxygen setup?
 - 
05/31/2019

A. Firebreaks are incredibly important and inexpensive devices that can save patients’ lives and reduce injuries.

Crucial component

CBD: Consider quality, transparency

Q. What should I consider when starting a CBD division?
 - 
05/31/2019

A. HME providers see patients daily that currently use or may benefit from hemp products. These types of suppliers are proving to be a valuable resource to the patients they serve.

Accreditation: Make visit stress-free

Q. How can I be prepared for a visit from the National Supplier Clearinghouse?
 - 
04/29/2019

A. Aside from an initial Medicare inspection, from time to time the National Supplier Clearinghouse can visit any DME provider to check in on you.  Instead of scrambling for the documents, we suggest having a Medicare inspection file handy with all documents needed.

Marketing: Connect with customers

Q. Where is time best spent on social media?
 - 
04/29/2019

A. Social media created the opportunity for virtual relationships and increased touch points directly with a potential customer base. The customer and how they’re serviced is leading that digital revolution.

Succession planning: Map out exit strategy

Q. How and when should I tell clients about our succession plans?
 - 
04/29/2019

A. You don’t want to wait until a referral source asks the inevitable question of when you are going to retire. In small to medium sized companies, clients often associate their experience with the CEO.

Outsourcing: Track the right metrics

Q. What metrics should I track for success in my business
 - 
04/29/2019

A. When did you last check your HME company’s metrics?

Accreditation: Go beyond documentation

Q. How can I keep up with documentation be a better company?
 - 
04/01/2019

A. One of the accreditation requirements is to have and maintain a performance management plan. Although providers provide this documentation at the initial accreditation survey, many fail to implement it after the survey.

Marketing: Set standard, stick to it

Q. How can I make videos—it seems out of reach for a company of my size?
 - 
04/01/2019

A. Video marketing is within reach for any company, regardless of size. Most companies in the HME space are not making videos, therefore, you would likely be a pioneer in your field.

Succession planning: Start planning well in advance

Q. When and how should I start thinking about a succession plan?
 - 
04/01/2019

A. Begin planning well before a successor will be needed. Start with skill building for the identified core group of staff. Teach and train leadership techniques to the most skilled and talented group of employees at your company.

Outsourcing: Analyze net revenue, actual cash

Q. What measure should I use to track revenues?
 - 
04/01/2019

A. HME providers are split on how best to measure and recognize revenue in their businesses. In general, measures are organized into four camps:

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