Subscribe to RSS - Dan Greyn

Dan Greyn

Revenue Cycle: Avoid pitfalls, reap rewards

Q. What are the top three pitfalls of RCM that I should avoid?
 - 
04/23/2018

The revenue cycle is a complex process with many moving parts. Those “parts” are better known as people and processes, and they need to work harmoniously in order for your company to achieve bottom-line results.

Revenue Cycle: Establish KPI goals

Q. What KPIs show I have strong revenue cycle management practices?
 - 
04/23/2018

A. Industry experts suggest that every team member have performance goals, engage in monthly feedback sessions with their team and manager, and receive incentives for performance improvements.

Revenue cycle: Avoid the spiral

Q. How does inventory and warehouse management play a role in revenue cycle management?
 - 
02/27/2018

A. Too much inventory creates unneeded expenses and too little inventory means lost revenue. For many in our industry, inventory management is a necessary evil that isn’t done well.

Revenue Cycle Management: Perfect the knowledge transfer

Q. How can I use technology to shorten the learning curve for my CSRs?
 - 
01/25/2018

A. Too often, I have seen providers rely on their own staff to transfer tribal knowledge using a mix of water-cooler talk or on-the-job training. The result is ill-informed personnel, costly mistakes, no documentation and reduced productivity.