A. Regardless of who you use as accreditation organization, there are some common requirements that have been problematic for providers.
Performance improvement. This is more than just customer satisfaction surveys sitting in a pile. At minimum, you must aggregate and analyze data the results to determine if the process being measured meets expectations and review for opportunities to improve. Collect data on billing and coding errors, complaints, timeliness of response to customer complaints (see #2 below), incidents, illnesses/infection in the patient population you serve, and of course, customer satisfaction. Your specific accreditor may require some additional topics.