Customer service

I have a good idea for a study by the Office of Inspector General (OIG) or the Government Accountability Office (GAO).

How well-versed are Medicare’s customer service reps (CSRs)?

As anyone who has ever worked in customer service of any sort (food service, retail, call centers) knows, the person who coined the phrase "the customer is always right" probably never had to work directly with customers. And I think EVERYBODY should have to do a stint in their lives.