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by: Theresa Flaherty - Tuesday, June 19, 2018

As I trudged from the Ramada Inn over the humid skywalk to the Sullivan Brothers Convention Center I swore, I could smell the bacon.

I was, after all, a weary traveller, in search of sustenance (and bacon) after a late check-in and a drive through the dark (very, very dark) Iowan countryside and some impressive rain to get HERE, the 2018 Heartland Conference.

We missed the hog roast, something we seem to manage every other trip.

However, once we get here, after all the sputtering and swearing and cursing (cussing, not actual, like, black magic hexes) we remember why we came.

We love the Heartland Conference. We can’t put a collective finger (all three of us from HME News) on why, but we do.

And I think the other attendees do, too. We met a newbie provider from the Chicago area over breakfast (and bacon) who drove fours hours through torrential downpours for her first Heartland. She’s so new to the industry she (gasp!) had no idea what HME News was. No offense to our friendly rival papers, but I quickly assured her we were THE HME industry publication, handed her a copy and told her where to sign up.

But, I think she, like the other attendees feel this show is as relevant as ever in these changing times.

This year's event kicked off with keynote speaker Jared Johnson who told the audience, “Thank you for showing up and making your community, company and the lives around you better.”

I attended sessions on telemedicine (and telehealth and telemonitoring) and CPAP resupply, broke bread at lunch with some other midwestern providers and hoisted a margarita with the folks from Contour Products at this evening’s community dinner (I got lumped into the marketing group dinner at a Mexican place—a sign if there ever was one).

The offer of a ride to the airport stands.

Tomorrow (or today, if you reading this on Wednesday), it’s a Washington update and a panel discussion with the SBA and CMS, serious stuff. And, I am not sure what else, but it will be good. 

I also hope there's bacon.

by: Theresa Flaherty - Wednesday, May 16, 2018

Like so many others in the HME industry, HME News has downsized a bit. By that, I mean our parent company decided to give up one wing of our office space and move those people (who happened to be primarily HME News staffers) into the other half of the office where admittedly there was a lot of wasted space. Although, not quite enough space.

Administration referred to this as The Consolidation. Having gone from my own spacious cube with a window to a…corner I prefer to think of it as The Big Squeeze. Or, The Sardine Project.

As part of the move, I had to clear out quite a bit of stuff accumulated over the 10 years I spent in that cube. That included every single conference dog tag since I started in 2005. Postcards from those same locations I had the privilege of visiting (after all, it’s not everyone who gets the privilege of going to a hog roast in the middle of Iowa). Every issue of HME News since I began, including the first one I was part of, a Medtrade show issue that clocked in at about 110 pages.

In those days, I couldn't tell a power chair from a rollator.

If I had taken the time to flip through some of those 156 or so front covers, I’d see some long-forgotten names, companies that no longer exist and a reminder that the more things change, the more they stay the same.

We are now on the 10-year-anniversary of what I have long thought of as one of the most momentous years in HME history. We had Sen. John McCain on the cover in January as a homecare champion. We had stories about home sleep testing and CPAP regulations and complex rehab cuts.

And the bidding headlines! “This is flawed in so many ways’'; “Bidding blunders”; “CMS barrels ahead”; and finally, “Industry wins big” about the 18 to 24-month delay.

Well, we see how that’s turned out. And continues to evolve (devolve?).

At any rate, all any of us can do is go along to get along, like shouldering additional duties. Did I mention that my corner is also the first desk that the delivery folk see? I’ve become the de facto receptionist and go-to person for signatures.

Editor Liz overheard me this morning cheerfully chatting with the FedEx guy as I signed for who-knows-what. (Warning to my coworkers: I will sign for anything and everything without checking it so if you're ducking a subpoena or something, prepare to get served).

“You’re the receptionist extraordinaire,” she said. (She likes to show off her French language skills to me).

“Liz, I’ve decided to just roll with it,” was my reply. (I like to quote song lyrics back at her).

If you need me, I’ll be removing the extra thumbtacks from my bulletin board so I have more room to squeeze by.

by: Theresa Flaherty - Thursday, March 29, 2018

As a reporter, I’m the one used to asking the questions. At this year’s Medtrade Spring show I found myself on the receiving end many times.

Several people asked what product I’d seen I liked the best. Since I am not about to go on the record and play favorites, my answer instead was about the overall of trend of sleeker—and dare I say it, sexier—products coming to market.

Although I did look longingly at the sleek and steamy humidifiers at the booth across from us. I have a lingering cough that is worsened by convention center air. And hotel air. And airplane air.

The other question that came up with some frequency today: What’s your favorite thing about coming to the show?

That’s easy. I love talking face to face with everyone, putting faces to the names and voices who contribute to HME News in their own way, namely by…answering my questions.

Blast from the past

I (mostly) don’t take it personally when people don’t take or return my calls, even if they used to speak with me regularly and willingly. On Wednesday, I met Tim Cady of Advanced Diabetes Supply who I spoke with many times in the distant past, but haven’t heard from in years.

“Tim Cady! Where have you been?”

We chatted about the changes in diabetes care since we last spoke, like CGMs and the Freestyle Libre. It’s good to know they are still out there and going strong.

At the AAHomecare reception that night, I found myself speaking with someone about pharmacy. I hadn’t caught his name due to the din coming from the bar, but when he hauled out his nametag—“Oh, Dave Kroll! We’ve spoken many times in the past.”

You may or may not remember, but Kroll’s was one of the original winners of a mail-order diabetes contract. He reminisced about folks offering him big bucks for that contract. How times have changed.

That’s a wrap

The show is over, seemingly before it’s begun and I hope you all had fun. For those in the new, I’ve sampled margaritas each day I’ve been in Las Vegas (not while working), and there’s another in my evening plans. My hands down favorite: This one from the Chandelier Bar at the Cosmopolitan. 

Like good writing, it doesn’t go for a lot of filler.

Keep it simple out there everyone!

by: Theresa Flaherty - Wednesday, March 28, 2018

Tom Ryan has a chip on his shoulder. Ryan, as many of you know, was a DME owner before taking the reins at AAHomecare. Before competitive bidding killed a solid, independent business of 20 years.

“I’m still that disgruntled DME owner, “ he told attendees at this morning’s Washington Update. “I still have that chip.”

He’s in good company here at Medtrade Spring. Not that the show floor was flooded with outwardly disgruntled providers today, but they are all here looking for a different slice of the pie—preferably as far away from Medicare reimbursement as possible.

As Seth Johnson told me before the first educational session he attended this week on retail: “There’s a lot of buzz around retail.”

Jeff Baird agrees. As one of the 78 million baby boomers planning to continue attending Rolling Stones concerts and participating in strenuous sounding sports, he’s willing to pay cash when he inevitably needs one of your products to help him do this.

“The retail market is wide open,” he said.

I hung at the booth quite a bit today and spoke with a variety of folks, reassuring them that yes, HME News really is located in Maine and we really do live there (we know, we’re lucky). We've long promised the aforementioned Jeff Baird lobster if he ever makes the trek.

I love meeting providers. My apologies to Johnny (I’ll withhold your last name) for putting you on the spot for a quote when you were innocently trying to introduce yourself after several years of communicating via email.

And finally, speaking of names, for those of you wondering who the mysterious @lisawe is—and wondering whether you should follow her—that I included in a tweet after meeting Sara Struwe of the Spina Bifida Association, it was merely a failed attempt at tagging Lisa Wells, who introduced us.

See you all at AAHomecare in 14 minutes.

by: Theresa Flaherty - Wednesday, March 21, 2018

Like many of you, I am gearing up for Medtrade Spring next week. My get-ready checklist looks something like this:

Identify educational sessions to attend.

Schedule face time with fellow attendees who are usually just voices on the phone.

Bug HME Christina for all relevant travel confirmations and assorted paperwork.

Verify that my “conference pants” still fit.

Pack lots of reading material for the plane (there’s no quick way from Maine to…anywhere).

One item on my reading list: Arianna Huffington’s Sleep Revolution, which I recently picked up at the bookstore. Arianna is all about prioritizing sleep, which I wholeheartedly agree with it, even though I don’t always succeed. I mean, I’m no Warren Zevon, but sleep doesn’t come easily to many of us.

Amid all this pre-show activity, an article titled “Beverages to avoid to sleep soundly while traveling” caught my eye.

Gasp! The three categories are caffeine (coffee), alcohol and soda.

Uh, what else is there?! I love a cold glass of milk like no one’s business, but caffeine is what will keep me going during the show. And who among us doesn’t remember my fervent (and fevered) pleas at last year’s show for Diet Coke in that Pepsi-centric town? (Thank you, Kevin Gaffney!).

Plus, I have a post-show margarita with my name on it waiting for me.

Hopefully, I’ll see you at the show, but if not, stay safe, sleep well and cheers!

by: Theresa Flaherty - Thursday, March 8, 2018

I am home today on the couch with my latest mystery novel enjoying yet another snow day (at least, until it’s time to venture out and shovel out). While I often tease Editor Liz Beaulieu, the resident HMeteorologist, for always managing to dredge up the most extreme weather forecasts, this time she was bang on.

We are now three months into the new year, and after several months of a seeming status quo, I hope our recent list of the five most-read stories for February isn’t a forecast of things to come in 2018.

That short list of headlines contained the words “aghast,” “upends” and “unfeasible.”

I pointed this out to Liz, who commented that it was a sad state of affairs. To me, it’s also evidence that the more things change, the more they stay the same.

In particular, that word aghast, which describes Tom Ryan’s reaction to an out-of-the-blue proposal to expand competitive bidding to rural areas.

Pardon my French, but WTF?

Which I am pretty sure is what Tom and Jay and many others really said when they first learned of this bizarre proposal.

It’s as if the past 10 years of fighting back against the bidding program never happened. Has the industry been shouting into a void?

I’d like to think not—that this idea will be beaten back quickly. HME providers have proven time and again to be a resilient bunch, though there are a lot fewer of them these days.

Like the arrival of spring, I guess we shall have to wait and see.

by: Theresa Flaherty - Thursday, February 22, 2018

Having worked at HME News now for longer than I care to admit (but, it’s been 12 years), I often find myself viewing the world through the lens of home medical equipment.

For example, a headline on oxygen will lead me to a story on winemaking. Or the answer to a Jeopardy question about lox has me shouting at the TV, “What is liquid oxygen, Alex?” rather than, “What is bagel topping, Alex?”

Even when I’m not misreading something, I still wonder things that the average person wouldn’t. Take this letter to workplace advice blog askamanager.org, titled: “my employee uses a wheelchair…but I found out he doesn’t really need one.”

It reads, in part:

I’m a manager in charge of a division at my company. “Drew,” one of the people I manage, uses a wheelchair. When first hired, Drew was told to ask if any accommodation was needed. He has never asked for any. Our area is on the first floor of our building. Our building has elevators and all the doorways are wide enough for his wheelchair. When Drew first began working here, he used public transit. There is a bus stop a few feet outside our front door.

Now Drew has a car with hand controls and no one else parks in the space closest to the door. The space has been reserved for him.

The letter writer goes on to describe how she inadvertently came across an online film, featuring Drew, about people who believe they are disabled but are actually not.

While blog commenters had varying degrees of huh? How dare he? And WTF? I wondered, What kind of chair is it? Power? Manual? Does he like Invacare vs. Drive? Where did he get it? Was he properly fitted for it?

Also, How did he pay for it? (Well, out-of-pocket, obvi, but geez, how many people can’t afford wheelchairs and modified vehicles that actually need it?)

The biggest question: Which one of our readers sold this guy a wheelchair?

Needless to say, I don’t think this will turn into a new market for providers looking to diversify their markets.

by: Theresa Flaherty - Friday, December 29, 2017

One of the many tasks the editors at HME News field is drumming up a newspoll each month. Sometimes the questions are better than others, and sometimes what seemed like a great question, on second read, after the poll already goes out, seem obvious.

This month’s topic, Amazon, definitely generated lots of comments on the impact of the Amazon effect.

“Amazon’s suicide pricing will (if unchecked) destroy our industry exactly like they destroyed the retail industry.”

For this, and other thoughtful comments, we humbly thank you.

Others aren’t quite so … helpful. For example: “Omg, who thinks up these dumb questions.”

Again, that would be the HME News editors, all two of us.

Several commenters stated the obvious. For example: “Sorry to wake you. But, Amazon already sells DME, so does Walmart and Walgreens.”

Yes, thank you, we are aware of that.

However, it cannot be overlooked that news reports that Amazon has applied for various licensure in more than a dozen states could be the harbinger of bad things to come. Bad things like depressed cash pricing, which could then lead to further depressed pricing in the third party payer market. And an increase in annoying price shopping customers who expect the local DME to match Amazon pricing, an impossibility when the Amazon model is to sell at a loss. Potential health risks for certain consumers.

Plus, it’s just always a good idea to check in with our provider readers on what’s happening out there.

So yeah, sometimes the poll is “Omg dumb.” Sometimes the cartoon (which we are also tasked with) is hard to decipher. In posting the January issue to our website this afternoon (yep, do that, too), I read a headline that made me cringe, but seemed logical at the time we went to press (sorry about that, CareCentrix).

Thanks for reading HME News, dear readers and have a Happy New Year!

by: Theresa Flaherty - Tuesday, November 14, 2017

Last week, I mentioned to editor Liz that I needed to leave early for a dentist appointment.

“It seems like you’ve been going to the dentist a lot,” she said.

“Yep. I go four times a year now,” I replied.

“Is that a diabetes thing?” she asked.

As with so many things in my life, the answer is yes. I also last week had an appointment with one of the nurses at the diabetes center. I am lucky to be surrounded by health professionals that know their stuff.

Today is World Diabetes Day, in honor of Frederick Banting who, at age 32, received the Nobel Prize in Medicine in 1923 for the discovery—in 1921—of insulin. A miracle drug which he gave to the world for the greater good, but which the drug companies have spiked the price of since 2002, more than tripling it.

And this week, we learned that The Trump wants to put another fox in charge of yet another henhouse: His nominee to head up Health and Human Services is Alex Azar, a former pharmaceutical executive and industry lobbyist, who heads up a consulting firm to the biopharmaceutical and health insurance industries. Awesome.

To add insult to injury, Mr. Azar was president of Lilly USA, an affiliate of Eli Lilly, from January 2012 to January 2017, during which insulin pricing spiked. This is not draining the swamp. It’s filling it in so much that it overflows and drowns us all in its greedy wake.

Also missing the ball on diabetes: CMS and the mail-order program for diabetes testing supplies, which is getting shakier by the day with the closure of Arriva Medical, its (previously) biggest contract supplier.

Stay tuned.

by: Theresa Flaherty - Tuesday, October 24, 2017

We flew into Atlanta on Sunday afternoon and after an early dinner, followed by drinks in the lobby bar at the Omni, I found myself killing a bit of time (a.k.a playing with my phone).

“Psst, Theresa, can I buy you drink?” It was Rose Schafhauser, the executive director of MAMES, also killing a few minutes.

“Absolutely,” said I.

Rose and I chatted about any number of things, including how hard it can be to remember to recognize everyone for their contributions (Rose) or squeeze them in to a story (me). It turns out, Rose says one of the toughest parts of her job is the MAMES Monday newsletter.

Before long, many of Rose’s Midwestern co-horts joined us and Rose mentioned the challenges inherent in pulling together information each week for the newsletter.

“HME News has got all the stuff,” said Karen Atkins of Mobility First in Independence, Mo. “Get it from them.”

I can’t argue with that and I know a good quote when I hear it. But, I am glad someone is paying attention and I daresay most of the folks here at Medtrade 17 are, too.

The two sessions I attended yesterday afternoon both drew a decent crowd, even the 4 p.m. session. To be sure, that one was on buying and selling an HME, something that is on the minds of many a provider these days.

I'm not sure whether late afternoon sessions or early morning sessions are the hardest to get to, but it's off to the AAHomecare Washington Update I go!

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