The Forth Worth Star-Telegram in Texas runs a "Cheers and Jeers" section in its Editorial & Opinions section. Last week, it featured the following cheers:

To Tiffany at Mid-Cities Home Medical Equipment of Grand Prairie, who personally delivered equipment to my home after 5 p.m. on a Friday. What a great employee! — Linda McCall, North Richland Hills

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Enjoy it while you can, Linda. Who knows if that kind of service will still be around come Jan. 1, 2011, when national competitive bidding starts in Forth Worth and eight other areas.

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You know, we all that work in this industry know that this is the norm currently in how we provide great above and beyond service. It is too bad that it won't last much longer. And the other bad is that more of these stories are not told more often! Kudos to us all that have always done the after 5pm on Friday service as the norm!