Wingert no lazy Susan
After 22 years at the helm of Pediatric Home Services (PHS), Susan Wingert says leaving the company she founded is “bittersweet.” Wingert took time out of her last day of work to talk to HME News about her career.
HME News: What’s been your biggest accomplishment at PHS?
Susan Wingert: I never looked at it as my accomplishments. I believe the company has accomplished a lot of things. The first thing the company can feel quite proud of is that it was part of a pioneering group in Minnesota helping children to go home who might otherwise not have been able to. That was pretty revolutionary in the late ’80s and early ’90s.
HME: How do you deal with reimbursement challenges?
Wingert: The tactic we’ve taken is not to take the quality and commitment down when reimbursement goes down but to take the quality and commitment to the payer and tell them why that gets them better outcomes, therefore we ought to get better reimbursement.
HME: You’ve also been an advocate for home care. What have you done there?
Wingert: I have spent time developing and founding what is now called the Professional Homecare Coalition. The group spends its time lobbying for the improvement of home care for all patients, not just pediatrics.