Interoperability: Be smart about your business

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Friday, February 24, 2017

Q. How will interoperability improve operational efficiency for HME providers?

A. Just like your smartphone shares data to connect and organize many aspects of your life, a smart interoperability plan can do the same for your HME business. Your business is increasingly pressured by a greater demand to improve patient outcomes. Additionally, market dynamics continue to erode profit margins. Due to these factors, providers need technology solutions to help them deliver services in a more efficient way. That’s why many providers embrace interoperability to streamline operations and stay competitive across all areas of their business.

Automate data entry

Fully functional interoperability is about data—exchanging, interpreting and utilizing information. One of the many benefits of being interoperable is that providers save time and money by automating data entry tasks. One impactful example is the automation of inbound referrals, which can save five to 10 minutes per order.

Reduce errors

In addition, error reduction helps eliminate rework. In today’s market, providers need to have the right information accurately entered in their system the first time to prevent costly errors and the time and money required to correct them.

Reduce non-productive labor expenses

Do more with less. When all areas of your business are connected and data is available in the right place at the right time, you can reduce the labor burden on your staff and yourself. This leaves more time to focus on growth. Great examples include the elimination of chasing referral sources for follow-up paperwork and gaining real insight into your referral sources to help sales.

Nick Knowlton is a vice president, business development, at Brightree. Reach him at nknowlton@brightree.com.