HomeCare Connect adds text service

Thursday, March 5, 2020

WINTER PARK, Fla. – HomeCare Connect has launched TextConnect, a free texting service. During its initial contact with an injured worker, the company will now ask if they prefer to communicate via texts or phone calls. “Texting is convenient and fast,” said Vonesa Wenzel, managing partner. “People tend to send calls from unknown numbers to voicemail and end up playing phone tag with the clinical care coordinator. With TextConnect, injured workers and their families respond at their convenience.” HomeCare Connect developed its TextConnect technology internally, integrating it into its proprietary, HIPAA-compliant CareLink platform. Care coordinators text to check in with injured workers and answer their questions, and CareLink automatically texts injured workers regarding nursing visits, DME deliveries, and home modification and prosthetics updates. While piloting the service, HomeCare Connect found that 72% preferred text and that texting improved patient engagement. “Injured workers ask questions and tell us how they’re doing more often,” Wenzel said. “When patients are well informed and feel heard, they take a more proactive role in their treatment and express higher satisfaction with their care.”